Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
969 reviews
5 stars
368
4 stars
272
3 stars
134
2 stars
63
1 star
132
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, unprofessional staff behavior, and incorrect orders.
Food Quality
Several reviews highlighted issues with food quality, including cold meals, incorrect items, and unsanitary conditions.
Staff Performance
Mixed feedback on staff performance; some praised friendly and efficient service, while others noted unprofessionalism and lack of attentiveness.
Drive-Thru Experience
The drive-thru consistently received complaints about slow service and long wait times, especially during late hours.
Pricing Concerns
Customers expressed that the food is overpriced for the quality received.
- DBDelta BDec 26, 20251.0I moved out of the area about six months ago and I’m still working in the area so I stopped at Wendy’s today on my way home from a very long day at work and my experience sucked so bad that I just won’t be back. I mean in reality this wasn’t the best place to go anyway as they’ve gone downhill in the past three years in my opinion, but now it’s so much worse . This has to be the worst Wendy’s this side of the moon. Customer service is absolutely atrocious, I don’t even think there’s a manager on duty and I would be shocked to find out I’m wrong, and I don’t know what the hell they’re hiring these days, but it’s unpleasant to deal with. Shame on Wendy’s in Hadley, Massachusetts, you need to do better.! After today’s experience, it is very very clear as to why Wendy’s is failing as a company now. They’re no longer on par anywhere not just Hadley.
- AEalexis ellisDec 23, 20251.0this is the second time i’ve visited this location and both were awful. walked in the door and wasn’t greeted by the employee literally standing at the register. she took our order 5 minutes later, normally, but upon giving my boyfriend his change the cashier practically dropped it in his hand (germs are icky so i get it but she was wearing gloves) and THEN proceeded to grab the single bills she had haphazardly placed onto the counter and, without straightening them out, grabbed them in a handful and gave them to him as is. also asked if to here or to go, it was an order for IN the restaurant and we were still given a bag (just like last time). was never asked if we wanted a receipt, either. just poor customer service all around. The cherry on top was our food being cold directly after taking it out of the bag :)
- LRLiza raeDec 22, 20251.0It is not difficult to come to work sober. After placing a mobile order, I went into Wendy’s and noticed a few employees behind the counter lounging around. One of them appeared to be under the influence and strongly smelled of marijuana. If you are unable to work a shift while sober, I suggest seeking help.
- DMDoris MundoNov 24, 20254.0Went with Mom, after church, for a quick bite through their drive-through. It was quick and easy, yet somewhat confusing. I wanted a 2 for$8 meal but ended up with 2 meals @$8 each that included nice, thick fries a drink and a Jr cheeseburger with bacon. I like that their meats aren't frozen, which makes for a tastier burger. I also like the unshredd3d lettuce and tomato. However I has not planned to spend $17.
- LJluiz JsaOct 18, 20251.0Probably the worst Wendy’s store I have been at ever, staff is slow and they look like someone is forcing they to work
Frequently Asked Questions About Wendy's
Is 376 Russell Street Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's in Hadley, MA?
The drive-thru is open Monday through Friday from 7:00 AM to 2:00 AM, and Saturday and Sunday from 8:00 AM to 2:00 AM.
Is the Wendy's at 376 Russell Street in Hadley currently open?
Yes, this Wendy's location is open and committed to serving quality food every day.
Does this Wendy's location offer breakfast, and what meals are served?
Yes, this location serves breakfast along with lunch and dinner.
Can I place an order online or through an app for Wendy's in Hadley?
Yes, you can order online at order.wendys.com or via the Wendy's mobile app available on the Apple App Store.
What payment methods are accepted at this Wendy's?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact the Wendy's at 376 Russell Street for questions or feedback?
You can call (413) 517-3968, or reach out through Wendy's Customer Care online via their contact page or customer satisfaction survey.
Where can I find Wendy's menu, pricing, and nutrition information for this location?
Menu pricing and nutrition details are available on the Wendy's website or mobile app at order.wendys.com, where you can also customize orders.
Are there other fast food restaurants near Wendy's at 376 Russell Street?
Yes, nearby fast food options include McDonald's and Taco Bell, which might be convenient alternatives or complements to your visit.
What nearby places can I visit before or after dining at Wendy's in Hadley?
You might visit Hampshire Mall for shopping, The Skinny Pancake Hadley for coffee, or Elements Massage for relaxation close to Wendy's.
How can nearby services like Verizon or Bank of America ATM enhance my visit to Wendy's?
Nearby Verizon store provides mobile products and services, and the Bank of America ATM allows easy cash access while you dine or shop locally around Wendy's.