Taco Bell

3.4
748 reviews
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Business Details

348 Russell Street, Hadley, MA
01035, United States
(413) 584-2391
https://locations.tacobell.com/ma/hadley/348-russell-street.html
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About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 348 Russell Street in Hadley. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
348 Russell Street, Hadley, MA
01035, United States

Hours

Reviews

3.4
748 reviews
5 stars
282
4 stars
146
3 stars
101
2 stars
55
1 star
164

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, with many expressing frustration over the staff's attitude and efficiency.

Food Quality

While some customers praised the food as tasty and well-prepared, others complained about cold, poorly made, or incorrect items, indicating inconsistency in food quality.

Cleanliness and Organization

Multiple reviews highlighted issues with cleanliness and organization in the restaurant, including dirty tables and unkempt areas.

Staffing Problems

Many reviews pointed out that the location is often understaffed, leading to slow service and operational issues, particularly during busy hours.
  • YY
    Yoda
    Dec 22, 2025
    1.0
    Slow and cold in the lobby
  • MA
    Matthew Alarcon
    Dec 18, 2025
    1.0
    I wish there was an option for 0 stars because I think this place absolutely deserves it. I drive for DoorDash and there was been one time ever I have waiting for my order less than 10 mins. Multiple times I’ve exceeded almost a full hour of waiting for the pickup, and it’s not even like it was that busy or anything. Just go to the one in Northampton. Not to mention they can’t get an order right for the life of them.
  • DL
    Damien Lamb
    Dec 13, 2025
    4.0
    12/13/25 Can't go wrong with this Taco Bell. Go order it's cheap fast and you get tasty food. Out of all the fast food I go to I was not disappointed. Nachos combo is my go to for quanity it comes with a taco supreme. This TB is clean and efficient. Id go out of my way to eat here again over others.
  • CM
    Crisrian Merino
    Nov 27, 2025
    1.0
    "Apparently, the employees will call the cops if they see you with a beer. It’s frustrating, because it really doesn’t seem like it should be their concern.
  • VC
    Victoria Coffey
    Nov 20, 2025
    1.0
    horrible customer service. they are all miserable. a new staff clearly needs to be hired. they mess up my order all the time and are never apologetic about it. this place SUCKS!
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Frequently Asked Questions About Taco Bell

What are the operating hours of Taco Bell at 348 Russell Street in Hadley?

Taco Bell is open daily from 9:00 AM to 1:00 AM.

Does Taco Bell at this location offer drive-through service?

Yes, Taco Bell provides drive-through service daily from 9:00 AM to 1:00 AM.