Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,146 reviews
5 stars
333
4 stars
231
3 stars
224
2 stars
94
1 star
264
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, often waiting 20-40 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food.
Cleanliness
The restaurant was often described as dirty, with reports of unsanitary conditions in the bathrooms and dining area.
Staff Attitude
Several customers noted unprofessional and rude behavior from staff, particularly during busy times.
Food Quality
There were complaints about food quality, including cold or undercooked items and unsatisfactory taste.
- TAToni AbbatielloNov 16, 20252.0Ordered a medium fry, received a kids fry in the drive through.
- ACayla cameloNov 15, 20251.0I just ordered an uber eats from them an hour ago and my driver has been there for about 30 minutes and it still isn’t ready
- LHLiam HowardNov 11, 20251.0It’s ridiculous how long the drive thru lasts. Sitting in my car right now nearing hour 2 waiting for my food, there was only like 5 cars in front of me when I took my order.
- DLDamien LambNov 4, 20253.0Monopoly use to be fun but a double qrt pounder with bacon large combo for two pieces is not. Food was so so ,no napkins and generally they seemed to busy to bother even collecting the table markers causing lines. Monopoly game just isn't worth the lack of 4 star effort, ingredients or atmosphere.
- GAGiulia AlbanoNov 1, 20251.0We went through the drive through and they forgot our apple pie, gave us a regular cheeseburger instead of a double cheeseburger, and gave us a Diet Coke instead of a Coke Zero. Boo
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 374 Russell St, Hadley, MA?
This McDonald's location is open 24 hours a day, 7 days a week.
Does this McDonald's provide delivery services?
Yes, McDonald's offers delivery services including same-day and no-contact delivery.
Is there a drive-thru available at this McDonald's?
Yes, the McDonald's at 374 Russell St has a drive-thru open 24/7.
Can I place an order using a mobile app for this McDonald's?
You can order via the McDonald's app available on both the Apple App Store and Google Play Store.
What payment methods does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What types of services are offered at McDonald's on Russell Street?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there other fast food restaurants near this McDonald's?
Nearby fast food options include Wendy's, Taco Bell, and another McDonald's location.
What nearby shopping centers can I visit close to McDonald's?
Hampshire Mall and Trader Joe's grocery store are nearby shopping locations you might visit.
If I want a relaxing experience before or after dining, which nearby places would you recommend?
You can visit Elements Massage for spa services or Nail Pro for nail care near McDonald's.
How can I reach McDonald's if I am visiting the nearby Verizon store?
McDonald's is conveniently located near the Verizon store on Russell Street, making it easy to visit both in one trip.