Dunkin'

3.6
205 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Hadley, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
142 Russell St, Hadley, MA
01035, United States

Hours

Reviews

3.6
205 reviews
5 stars
92
4 stars
36
3 stars
28
2 stars
9
1 star
40

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews mentioned issues with food preparation, such as undercooked items and incorrect orders.

Cleanliness

The location was noted for being clean, but some customers reported issues with the bathrooms and food handling practices.

Staff Attitude

While some customers praised friendly staff, others highlighted unprofessional behavior and a lack of customer care.
  • CU
    Camille Ullo
    2 days ago
    5.0
    clean & friendly staff
  • BB
    Bee Bee
    6 days ago
    3.0
    I went inside to buy a medium coffee. It was very quiet inside. The service was quick but the customer service needed to be worked on.
  • AV
    Andrew Violette
    Dec 28, 2025
    5.0
    Kyle had a great attitude, the team made great food, I always have good luck at this location
  • BC
    Bow Chuong
    Oct 23, 2025
    3.0
    Notorious for always forgetting the thing that goes with particular items. Like bagels and they forgot veggie cream cheese! Its only option is on the side?
  • SA
    Sofia A
    Oct 14, 2025
    1.0
    To the girl with the pink hair who works at this Dunkin… every time I come through the drive-thru, you act annoyed, and make it obvious you don’t want to be there. Today I ordered a drink and simply asked to add 1 sandwich at the window. You rolled your eyes at me, laughed with your coworkers, shook your head, and made me feel stupid for asking something so small. It’s your job. I didn’t ask you to make a hundred things sandwiches, I just wanted to add one item. The attitude every single time is uncalled for and so unprofessional. If you hate your job that much, then maybe it’s time to move on instead of taking it out on paying customers who are literally being polite. That kind of energy will get you nowhere in life. Do better.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Hadley, MA?

Dunkin' in Hadley, MA is open daily from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' offers both delivery and curbside pickup services.