Business Details
About
Mexican Restaurant
Chipotle UMASS is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
899 reviews
5 stars
288
4 stars
207
3 stars
84
2 stars
60
1 star
260
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is frequently reported as dirty, with unsanitary conditions and unclean tables.
Food Quality
Customers consistently complain about undercooked rice and poor portion sizes, with many meals lacking sufficient ingredients.
Service Issues
Staff are often described as rude or unhelpful, with reports of long wait times and frequent mistakes in orders.
Inventory Problems
The location is regularly out of key ingredients, leading to customer frustration and incomplete orders.
Management Concerns
There are significant complaints regarding management practices, including poor staff training and lack of organization.
- BBBethany BaileyNov 4, 20255.0This is my favorite place. I place orders online so I can't comment on the staff. The dining room is clean, utensils are stocked and my food is always correct. The perfect experience for an introvert.
- DMDarkCedar -Minecraft Factions & More!Oct 30, 20251.0Incompetent management
- AYAnn YorkOct 27, 20251.0Saturday October 25th We found the restaurant to be in a very unsanitary condition. Every table was covered in food debris, and waste. The soda fountain area had a large puddle on the floor. Rather than cleaning it, staff placed a caution sign over it. When I asked the cashier if someone could clean a table for us, she replied, “It will be a minute,” but no one ever came to clean the tables. We observed at least 5 employees on duty, so it was not due to short staffing. Place was filthy, and we will not be back.
- AAAxxyOct 21, 20251.0I've given this place chance after chance. EVERY single time I eat there the rice is horrifically undercooked to the point where any amount of it is inedible. I thought after the first time it was a one time thing or a bad day, but I've given this location at least 5 chances and the rice has been like this all the time. PLEASE just let the rice cook for another couple of minutes I BEG
- WWWOct 19, 20255.0Hannah made me 2 barbacoa burritos today that were beautifully made...with a cheery professional attitude. That's the good news..the bad news is that she only works Sunday. I live near this location, and have felt the frustration others have felt over the years...the consistently undercooked white rice, rude, undertrained/uninterested employees, undercooked pinto beans, opening at their normal time without all the meats available for sale...the gigantic pothole at their entrance for over a year, which I had to help them figure out who to call about...I like the way they source their food, I like the way their food tastes when it's properly prepared...I would like consistency...this is not rocket science...it's food science and HR... My experience today with Hannah gives me hope...she should be your trainer and role model for others you want to hire.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at UMASS offer?
Chipotle UMASS offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, real ingredients.
What are the opening hours of Chipotle Mexican Grill at 334 Russell St, Hadley?
Chipotle UMASS is open daily from 10:45 AM to 11:00 PM.
Does Chipotle UMASS provide options for pickup and delivery?
Yes, Chipotle UMASS offers both in-store pickup and delivery services.
Can I order online from Chipotle UMASS?
Yes, you can order online through their website or the Chipotle app for quick and convenient ordering.
How can I contact Chipotle UMASS for questions or catering requests?
You can reach Chipotle UMASS via email at ma.1693.umass@chipotle.com or by phone at +1 413-587-9888.
What are Chipotle UMASS's principles regarding food sourcing?
Chipotle UMASS follows Food with Integrity principles, sourcing ingredients from farms that practice humane and sustainable methods without artificial additives.
Which nearby places can I visit before or after dining at Chipotle UMASS?
Nearby spots include Starbucks for coffee, L.L.Bean for outdoor gear shopping, and Dunkin' for donuts and bagels, enhancing your visit experience.
Are there services like automotive care near Chipotle UMASS?
Yes, Jiffy Lube and Firestone Complete Auto Care are nearby for automotive repair and tire services if you need vehicle maintenance during your visit.
What other food options are available near Chipotle UMASS?
Other nearby eateries include Burger King, Five Guys, and Joy Bowl Poke, offering fast food, burgers, and poke bowls respectively.
Does Chipotle UMASS welcome all customers including the LGBTQ community?
Yes, Chipotle UMASS is inclusive and welcomes LGBTQ customers, ensuring a friendly dining environment for everyone.