Brand Certified
Chipotle Mexican Grill
3.2(912 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
334 Russell St, Hadley, MA
01035, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(413) 587-9888
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ma/hadley/334-russell-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1693
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.2
912 reviews
5 stars
290
4 stars
209
3 stars
85
2 stars
61
1 star
267
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers complained about small portion sizes and inadequate amounts of ingredients in their meals.
Service Issues
Frequent reports of rude staff, long wait times, and poor management practices were noted by multiple customers.
Cleanliness
Several reviews highlighted unsanitary conditions in the dining area and food preparation areas.
Ingredient Availability
Customers expressed frustration over the restaurant being frequently out of key ingredients, impacting their orders.
Inconsistent Quality
The quality of food preparation varied significantly, with some customers receiving poorly made or incorrect orders.
- JKJayden KangFeb 25, 20261.0Didn’t mind the flavor but the portion size is way too small. I didn’t even receive half a bowl worth of food. Really rip off
- SSShelbyFeb 12, 20261.0Awful! They’re out of lots of sides and aren’t willingly to go into the back to get more. Remember this is only at 4pm. Dinnertime hasn’t even started yet! They need to work on management here!
- SSsahityaFeb 5, 20263.0I took high protein bowl and they gave just half cup of chicken
- KGKatie GrattoJan 28, 20261.0We ordered online, order said it was finished and ready to go. We waited 15(!!!) extra minutes for our food and they didn’t put it on the pickup shelf, left it in the back, and refused to make us fresh food. It’s completely unfair that others get their orders and fresh food at the same price I had to pay.
- PMPay No MindJan 16, 20261.0ordered food online. got a drink in person decided NOT to tell me their ice machine was broken and still sold me a drink. Why on earth would you wait till after i paid money to tell me the ice machine didn’t work. DO BETTER TRAIN BETTER
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at UMASS offer?
Chipotle UMASS offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, real ingredients.
What are the opening hours of Chipotle Mexican Grill at 334 Russell St, Hadley?
Chipotle UMASS is open daily from 10:45 AM to 11:00 PM.
Does Chipotle UMASS provide options for pickup and delivery?
Yes, Chipotle UMASS offers both in-store pickup and delivery services.
Can I order online from Chipotle UMASS?
Yes, you can order online through their website or the Chipotle app for quick and convenient ordering.
How can I contact Chipotle UMASS for questions or catering requests?
You can reach Chipotle UMASS via email at ma.1693.umass@chipotle.com or by phone at +1 413-587-9888.
What are Chipotle UMASS's principles regarding food sourcing?
Chipotle UMASS follows Food with Integrity principles, sourcing ingredients from farms that practice humane and sustainable methods without artificial additives.
Which nearby places can I visit before or after dining at Chipotle UMASS?
Nearby spots include Starbucks for coffee, L.L.Bean for outdoor gear shopping, and Dunkin' for donuts and bagels, enhancing your visit experience.
Are there services like automotive care near Chipotle UMASS?
Yes, Jiffy Lube and Firestone Complete Auto Care are nearby for automotive repair and tire services if you need vehicle maintenance during your visit.
What other food options are available near Chipotle UMASS?
Other nearby eateries include Burger King, Five Guys, and Joy Bowl Poke, offering fast food, burgers, and poke bowls respectively.
Does Chipotle UMASS welcome all customers including the LGBTQ community?
Yes, Chipotle UMASS is inclusive and welcomes LGBTQ customers, ensuring a friendly dining environment for everyone.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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