Business Details
About
Mexican Restaurant
Chipotle UMASS is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
904 reviews
5 stars
288
4 stars
208
3 stars
84
2 stars
61
1 star
263
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, understaffing, and rude service from employees.
Food Quality
Many reviews highlighted inconsistent food quality, including undercooked rice and incorrect orders.
Cleanliness
The restaurant was often described as dirty, with unclean tables and food debris present.
Inventory Problems
Customers noted that the location frequently ran out of key ingredients, leading to dissatisfaction.
Positive Staff Experiences
Some customers praised individual staff members for their friendly service and professionalism, indicating potential for improvement.
- TOTansy OsbieJan 5, 20261.0My daughters went in there to order 3 bowels and a burrito all comes with guacamole, but they wanted it on the side ,also asked for 4 vinegarettes but their were only 3 ...Mind you the girl who prepared the orders ignored my daughter when she asked for another guacamole, we then checked our bags and seen there were only 2 guacamoles ..went back in and asked for 2 more, she gave one and said for the fourth one it would be a charge ...hell no not the 40 dollars I just paid... The crossed eye girl was very rude ,lying saying guacamole was put on one she didn't even prepare the orders, I said no it wasn't she said she would check the "cameras" smh yeah all for guacamole?...(The customer is always right) anyway we were up front talking to the girl who made the orders, the next girl comes out from the back saying she'll give it to us but don't come back saying we were harassing her employee...she act as if she paid for the guacamole and we were lying!
- AFAnthony FerrariDec 12, 20251.0Long line of people and and there are multiple employees standing around while ONE person helps the customers. Pretty strange. What is going on here? Do better.
- JGJoseph GuerretteDec 7, 20251.0Waited 45 minutes in a line today when I was in a rush just to get to the front and have them tell me they don’t have rice, queso, chicken… Absolutely GOD AWFUL service, maybe tell the busy line so that no one waists there time. People have stuff to do and places to be. Very disappointed, will NOT be going here ever again, and I don’t recommend, the food here is terrible. BE BETTER.
- 2T2 Wheeled TravelerDec 6, 20254.0Was quick and easy to get in and get my food at this location.
- CECorey EckertNov 29, 20252.0Ordered online. Burrito bowl was supposed to have guacamole, no guacamole. Even more importantly, I ordered 3 corn tortillas due to an allergy (plainly stated on receipt), and received my meal with three flour tortillas. Inexcusable
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at UMASS offer?
Chipotle UMASS offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, real ingredients.
What are the opening hours of Chipotle Mexican Grill at 334 Russell St, Hadley?
Chipotle UMASS is open daily from 10:45 AM to 11:00 PM.
Does Chipotle UMASS provide options for pickup and delivery?
Yes, Chipotle UMASS offers both in-store pickup and delivery services.
Can I order online from Chipotle UMASS?
Yes, you can order online through their website or the Chipotle app for quick and convenient ordering.
How can I contact Chipotle UMASS for questions or catering requests?
You can reach Chipotle UMASS via email at ma.1693.umass@chipotle.com or by phone at +1 413-587-9888.
What are Chipotle UMASS's principles regarding food sourcing?
Chipotle UMASS follows Food with Integrity principles, sourcing ingredients from farms that practice humane and sustainable methods without artificial additives.
Which nearby places can I visit before or after dining at Chipotle UMASS?
Nearby spots include Starbucks for coffee, L.L.Bean for outdoor gear shopping, and Dunkin' for donuts and bagels, enhancing your visit experience.
Are there services like automotive care near Chipotle UMASS?
Yes, Jiffy Lube and Firestone Complete Auto Care are nearby for automotive repair and tire services if you need vehicle maintenance during your visit.
What other food options are available near Chipotle UMASS?
Other nearby eateries include Burger King, Five Guys, and Joy Bowl Poke, offering fast food, burgers, and poke bowls respectively.
Does Chipotle UMASS welcome all customers including the LGBTQ community?
Yes, Chipotle UMASS is inclusive and welcomes LGBTQ customers, ensuring a friendly dining environment for everyone.