Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
992 reviews
5 stars
320
4 stars
247
3 stars
211
2 stars
82
1 star
132
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, both in the drive-thru and at the counter, often leading to frustration.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
While some customers praised the food as delicious, others complained about poor quality, including cold or improperly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.
Staff Attitude
Customer service experiences varied, with some praising friendly staff while others reported rude or inattentive behavior.
- JJJNov 14, 20251.0Went here to order on the kiosk. Minding my own business, in no rush at all. One of the employees gets angry and starts saying to wait on ordering but then proceeded to mumble about how "they were just gonna do it always" because "they always do it anyways". I left immediately. Train and treat your employees better so they aren't so miserable and overwhelmed that they are desperate for relief. Embarrassing.
- EPEmily PearlNov 6, 20251.0Messed up my order, refused to do anything about it even after I explained I was diabetic and needed to eat.
- AHA. Lyle HoweOct 25, 20255.0Wendy's should. Be very honored to have such an exceptional employee as Tina in their Greenfield location, Tina is the epitome of great service.
- K1Kai-Aaron 1973Oct 24, 20251.0On 3 different occasions they didn't put my items in the bag in the drive through. This past time they gave me a huge attitude when I went back to ask for my sandwich. I looked in the bag quickly before I left and I thought everything was in there, so I went home. Realized they were missing a sandwich, so I went back to ask for it. 3 people were at the counter, but no one was acknowledging the customers. I said excuse me 3 times before someone spoke to me. They gave me attitude because I didn't know exactly when I put in the order and they said I didn't look through the bag enough. That's not my job. It was sitting right there and when I finally got it it was barely warm. At least look for my sandwich before giving me an attitude
- PGPatrick GuidaOct 15, 20251.0Counter person told me my American Express payment for my order didn’t process and asked me to pay a second time. I did so and my American Express statement shows I was charged twice for same order. I called store and was told Heather, store manager, would work it out and call me back. She never called back. Had to file complaint with American Express.
Frequently Asked Questions About Wendy's
Is 138 Federal Street Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Greenfield, MA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Greenfield, MA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (413) 475-7142.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 138 Federal Street Wendy’s serve breakfast?
Yes, this Wendy’s location in Greenfield, MA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours of Wendy's at 138 Federal Street, Greenfield, MA?
Wendy's at 138 Federal Street is open Monday through Friday from 6:30 AM to midnight, and on Saturday and Sunday from 8:00 AM to midnight.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at 138 Federal Street has a drive-thru service available during its operating hours.
Can I order Wendy's food online for delivery or pickup?
Yes, you can order online for delivery or pickup via the Wendy's app or website at https://order.wendys.com.
Does Wendy's at this location serve breakfast?
Yes, this Wendy's location serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
Wendy's at 138 Federal Street accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact the Wendy's at 138 Federal Street?
You can reach this Wendy's location directly by calling (413) 475-7142, or provide feedback via their Customer Care team through their website or by calling 888-624-8140.
Are there any nearby places I can visit before or after dining at Wendy's?
Nearby places include CVS Pharmacy for your convenience needs, Tito's Taqueria if you're interested in Tex-Mex cuisine, and The Music Store for audio or electronics shopping.
Is there an ATM near Wendy's at 138 Federal Street?
Yes, there is a LibertyX Bitcoin ATM nearby where you can access cash or cryptocurrency services.
What other services are available close to Wendy's?
Close to Wendy's, you can find a UPS Access Point for shipping services, T-Mobile for mobile phone needs, and various automotive services like Smart Start Ignition Interlock and Intoxalock Ignition Interlock.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information are available on the Wendy's menu website and mobile app, as well as on a nutrition information poster located inside the restaurant.