Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,000 reviews
5 stars
322
4 stars
248
3 stars
213
2 stars
81
1 star
136
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times, incorrect orders, and poor service from staff, leading to frustration.
Food Quality
While some customers enjoyed the food, others complained about cold items, incorrect orders, and overall poor quality.
Cleanliness
The restaurant was frequently described as dirty, with issues in the dining area and restrooms noted by multiple reviewers.
Staff Attitude
Customer experiences varied, with some praising friendly staff while others reported rude behavior and lack of attention.
- SBStack BundlesDec 30, 20251.0Worst Wendy’s I ever had to experience. Everything is old and out dated and the bathroom as well as eating area was a complete mess! Whoever owns this Wendy’s should be ashamed they are stuck in 2000 and don’t even put any messages on the sign outside which shows poor management to lazy to do so
- ABA. BarberDec 22, 20255.0The breakfast here is so good and it’s pretty quick considering how slammed they always are. Actually the staff at this one are unbelievably nice, more than I would expect considering how overworked they must be. Best in the morning. Protip: French Toast sticks are meant to be eaten inside.
- MWMarc WagnerDec 10, 20251.0Food was cold. Workers didn’t even give the right order. Tried to talk to them and they ignored.
- AFAndrew FlickDec 6, 20254.0I saw the sign for the Wendy's on I91. Was disappointed to see it was 1.5 miles off the interstate. When I got here at 9:45am on a Saturday, the store had no customers inside. I ordered at the kiosk and the manager welcomed me. I got a breakfast sandwich, cinnabon thing, and a coke. The wait between order and food seemed long, but that might be normal for a place that makes the foot after you order. The cinnabon was a bit on the cold side, would have been better warm. The icing helped, but it was still pretty dry. Hopefully not a long term product. The sandwich was nice and warm. The coke was normal. The restaurant was mostly clean, a few straw wrappers and it could use a quick sweep. The staff was stressed as a manager called out sick. This is just my experience but I would certainly come back.
- JCJames CrowleyDec 5, 20251.0Paid for baconator fries upcharge and extra for sauces. No sauces in the bag and full strips of bacon and unmelted cheese on the fries. Called the restaurant. Only way to get a refund was to go back to the store, so my $35 order would be cold by the time I got back with my refund or my sauces. The last time, there was no bacon on either BACON double stacks I ordered.
Frequently Asked Questions About Wendy's
Is 138 Federal Street Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours of Wendy's at 138 Federal Street, Greenfield, MA?
Wendy's at 138 Federal Street is open Monday through Friday from 6:30 AM to midnight, and on Saturday and Sunday from 8:00 AM to midnight.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at 138 Federal Street has a drive-thru service available during its operating hours.
Can I order Wendy's food online for delivery or pickup?
Yes, you can order online for delivery or pickup via the Wendy's app or website at https://order.wendys.com.
Does Wendy's at this location serve breakfast?
Yes, this Wendy's location serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
Wendy's at 138 Federal Street accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact the Wendy's at 138 Federal Street?
You can reach this Wendy's location directly by calling (413) 475-7142, or provide feedback via their Customer Care team through their website or by calling 888-624-8140.
Are there any nearby places I can visit before or after dining at Wendy's?
Nearby places include CVS Pharmacy for your convenience needs, Tito's Taqueria if you're interested in Tex-Mex cuisine, and The Music Store for audio or electronics shopping.
Is there an ATM near Wendy's at 138 Federal Street?
Yes, there is a LibertyX Bitcoin ATM nearby where you can access cash or cryptocurrency services.
What other services are available close to Wendy's?
Close to Wendy's, you can find a UPS Access Point for shipping services, T-Mobile for mobile phone needs, and various automotive services like Smart Start Ignition Interlock and Intoxalock Ignition Interlock.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information are available on the Wendy's menu website and mobile app, as well as on a nutrition information poster located inside the restaurant.