Stop & Shop

4.0
901 reviews

About

Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
89 French King Highway, Greenfield, MA
01301, United States

Hours

Reviews

4.0
901 reviews
5 stars
401
4 stars
278
3 stars
117
2 stars
50
1 star
55

What are people saying?

AI-generated from recent customer reviews

Pricing

Many customers find the prices to be high compared to competitors, with some expressing dissatisfaction over the value for money.

Staff Experience

Customer service experiences are mixed; while some staff are praised for being friendly and helpful, others are reported as rude or disinterested.

Store Cleanliness

The store is generally described as clean and well-stocked, although some customers have noted issues with cleanliness in certain areas.

Product Availability

Customers appreciate the variety of products available, but there are frequent complaints about stock issues and missing items.

Self-Checkout Issues

The self-checkout system has received negative feedback for being poorly managed and frustrating to use.
  • AS
    alex stamatis
    Aug 2, 2025
    5.0
    Great place for first dates!
  • HT
    Hugo Taggert
    Jul 26, 2025
    3.0
    Prices are every high, not really worth it.
  • JP
    Jonathan Peck
    Jul 5, 2025
    4.0
    Convenient for those living on the other side of Greenfield. A short distance from. Downtown. If you need a cake or bakery good I recommend this store. Bakery section is usually well stocked. Overall good selections and well stocked.
  • DG
    Dawna Gibson
    Jul 5, 2025
    4.0
    Excellent overall selection and quality. Outstanding and versitile produce. Money saving weekly sales. Fresh bakery, delicious, meat and seafood departments. Friendly staff. The store is big but is not always handicapped accessible due to stocking products left in narrow isles that do not allow for maneuverability.
  • WT
    William Theis
    Jul 1, 2025
    1.0
    This has got to be the worst, most poorly run grocery store that I have ever seen in my entire life. After my last time there I will never go again. This store routinely is understaffed at the checkout lanes, and the manager consciously opens only one lane with a specific, older employee who absolutely cannot run a cash register/checkout (turns the conveyor belt off and slowly pulls groceries around, gets confused constantly, unpacks and repacks bags of groceries at glacial speed; you can see every customer that she gets clearly confused and irritated and super long lines) on purpose to promote the self-checkout; while 3 or 4 employees stand around in the self-checkout area chatting each other up. Other employees seem miserable and I can understand why given the management. Some aisles smell like urine very often. A female manager once followed me and asked to see my receipt after I checked out with my groceries (not self check out), like I was some kind of thief. Last time I was there they announced after about 40 minutes of shopping that they "still can't cash anyone out" (meaning "finish transcations" in English). While I understand that this would be a technical issue out of their control, it was clear when I went to the front that it had been going on since before I had arrived; no one was stopping people at the entrance and warning them about this problem; they were fine to have 50+ people (with one register open) standing around and didn't see any need to inform new customers coming inside. There was also another time in the store where no one could buy groceries because of a computer issue, which I understand was national. Moreover, the announcements made by the female supervisor who always seems to be working at night have an obvious over-the-top facetious and snide demeanor that is just annoying. Another time there was just a ground hum BLASTING through the loudspeakers for about 20 minutes. On top of all of this of course, the prices are ridiculous. I think I'll stick with Aldi and Big Y from now on.

Frequently Asked Questions About Stop & Shop

What are the operating hours of Stop & Shop on weekdays?

Stop & Shop is open from 7:00 AM to 10:00 PM Monday through Friday.

Does Stop & Shop offer delivery services?

Yes, Stop & Shop offers delivery as part of its pickup and delivery services.