McDonald's

3.3
820 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
285 Federal St, Greenfield, MA
01301, United States

Hours

Reviews

3.3
820 reviews
5 stars
223
4 stars
188
3 stars
186
2 stars
73
1 star
150

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, especially in the drive-thru, with some waiting over 20 minutes.

Food Quality

Food quality was inconsistent, with some customers receiving cold or incorrect orders, while others praised the freshness of the fries.

Staff Attitude

Customer service experiences varied widely; some reviews highlighted friendly staff, while others noted rudeness and lack of care from employees.

Cleanliness

Multiple reviews mentioned cleanliness issues, including dirty dining areas and unsanitary conditions.
  • AD
    Aunt Deborah
    Dec 29, 2025
    1.0
    My order took forever because there was a handicapable person making the orders. Why do they allow special people to work there? Not pleased. Literally they had to put him in a high vis vest so they didn’t loose track of him. He was very loud and was yelling profanity at the customers.
  • SB
    Sra. Benitez
    Dec 6, 2025
    3.0
    No todo el tiempo dan la comida como es pero es flexible a otros McDonald's..y dan la comida caliente eso si ..
  • ZM
    Zackary Martineau
    Nov 18, 2025
    1.0
    If you order a single cheeseburger, 85% chance they will ask you to pull up and wait. Even when you order that single cheeseburger 10 minutes before coming to pick up through the app. Honestly God awful worse McDonalds
  • JT
    J T
    Nov 13, 2025
    5.0
    Great staff. Very friendly. Restaurant was clean and inviting. No issues. Food was hot and good
  • YY
    Yoda
    Oct 26, 2025
    1.0
    This place sucks the drive thru person didn’t seem like that she didn’t want to work there and on top of that I ordered two McDoubles and got two cheese burgers this happened to me before so I paid more and got less been really upset with this McDonald’s I may talk to corporate

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Greenfield, MA?

McDonald's in Greenfield, MA is open daily from 5:00 AM to 1:30 AM, with extended hours until 2:00 AM on Fridays and Saturdays.

Does McDonald's Greenfield offer drive-thru service?

Yes, the Greenfield location offers drive-thru service with the same operating hours as the restaurant.