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McDonald's

3.3
(2019 reviews)

Business Details

208 Mohawk Trl, Greenfield, MA
01301, United States
(413) 774-5311
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
208 Mohawk Trl, Greenfield, MA
01301, United States

Hours

Reviews

3.3
2,019 reviews
5 stars
556
4 stars
443
3 stars
416
2 stars
214
1 star
390

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting over 30 minutes for their orders.

Food Quality

Numerous reviews highlighted issues with food quality, including cold, burnt, or improperly prepared items.

Cleanliness

The restaurant was frequently described as dirty, with unclean bathrooms and trash accumulation noted by several customers.

Staff Attitude

There were complaints about rude staff interactions and a lack of professionalism among employees.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, or poorly assembled food.
  • BC
    Bentley construction
    Feb 12, 2026
    3.0
    They didn't have quite a few items to make breakfast sandwiches we ordered. No hashbrowns, steak
  • NC
    Natan Cohen
    Feb 2, 2026
    1.0
    There are two McDonald’s in this town. One of them usually gives you exactly what you ordered. It isn’t this one. Check that everything is correct before you drive away.
  • BZ
    Brandon Zabriskie
    Jan 31, 2026
    1.0
    Its crap....kids like it but that about it. Oh and its overpriced.
  • RM
    Rowan Mahan
    Jan 27, 2026
    1.0
    Do not go here. Waste of time, horrible service, I’m really aggravated 😡👎
  • A
    Дмитрий Гусак
    Jan 10, 2026
    1.0
    I regularly order using Table Service because I have limited mobility and cannot walk easily. However, every time I use Table Service, the staff still shouts my name and table number from the counter and expects me to come pick up the order myself. This completely defeats the purpose of Table Service. If I still have to stand up and walk to the counter, then it is not Table Service at all. Please either make sure that Table Service is actually delivered to the table as advertised, or clearly inform customers that this option is not really supported at this location. For customers like me, this is not a convenience — it is a necessity. Thank you for your attention to this issue.

Brand Certified Facts from McDonald's

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