McDonald's

3.3
1995 reviews
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Business Details

208 Mohawk Trl, Greenfield, MA
01301, United States
(413) 774-5311
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
208 Mohawk Trl, Greenfield, MA
01301, United States

Hours

Reviews

3.3
1,995 reviews
5 stars
552
4 stars
441
3 stars
414
2 stars
214
1 star
374

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting over 30 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poorly assembled food.

Food Quality

Many customers complained about cold, soggy, or burnt food, with some expressing concerns about food safety.

Cleanliness

The restaurant was frequently described as dirty, with unclean bathrooms and trash accumulation noted by several customers.

Staff Attitude

While some reviews mentioned friendly staff, many others reported rude behavior and a lack of professionalism among employees.
  • KD
    Kurt Devlin
    4 days ago
    1.0
    The only thing more miserable than ordering food here is probably working here. I didn't see anyone working here smile or acknowledge anyone. There were probably 5-6 people waiting when we placed our order in the kiosk, but it took 20 minutes for us to get our nuggets, fries, and burger. The burger was cold, but the fries were warm, so 🤷. I splurged and for a pair of apple pies and they gave me the birthday pies instead of the traditional pies. That was disgusting. Talking to family from the area, this McDonald's is to be avoided. Go to the McDonald's across town instead.
  • JP
    joel paszko
    Nov 10, 2025
    3.0
    It is a very busy McDonald's
  • RR
    Raymond Rosario
    Nov 5, 2025
    1.0
    I just can’t understand or justify waiting for cold food. Fast food has always been a gamble, but it’s not even 50/50 anymore. The chicken for the wraps I received today had been over cooked and then placed somewhere other than a warming tray. Hard, chewy, and room temperature. Fries had no real heat coming from them either, so why am I waiting 3-4 extra minutes at the pick up window??
  • MM
    Matt McCarthy
    Oct 30, 2025
    1.0
    Had a later night tonight and had to stop for some fast food the customer service was terrible and the food was cold and made carelessly my fiancé ordered a quarter pounder and they gave her a cold Big Mac instead we didn’t realize until we had already gotten home. Go to the McDonald’s on Federal St if you have the option this McDonald’s is awful even by fast food standards
  • AH
    Anthony Horoff
    Oct 26, 2025
    2.0
    They left my large coke out of the order. literally remembered the milkshake and EVERYTHING else. Seriously guys?
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 208 Mohawk Trl, Greenfield, MA?

The regular dining hours are Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday 24 hours, and Sunday from 4:00 AM to 11:00 PM.

When is the drive-through open at this McDonald's location?

The drive-through is open Monday to Wednesday from 5:00 AM to 1:30 AM, Thursday from 5:00 AM to 4:00 AM, Friday and Saturday 24 hours, and Sunday from 4:00 AM to 1:30 AM.