Dunkin'

4.0
226 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Greenfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
378 Federal St, Greenfield, MA
01301, United States

Hours

Reviews

4.0
226 reviews
5 stars
123
4 stars
40
3 stars
24
2 stars
13
1 star
26

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, particularly with drinks and food items.

Service Speed

Customers appreciated the quick service, especially in the drive-thru, although some noted long wait times during busy periods.

Staff Attitude

Feedback on staff was mixed; while some praised their friendliness and professionalism, others reported rude behavior and lack of knowledge.

Product Quality

The quality of food and drinks varied, with some customers enjoying their coffee while others complained about burnt or improperly prepared items.

Cleanliness and Safety

Concerns were raised about cleanliness and adherence to safety protocols, particularly regarding staff handling food without proper precautions.
  • CC
    Chris
    Dec 9, 2025
    5.0
    Drive thru went quick even though there was a lot of cars
  • MB
    Michael Billiel
    Dec 2, 2025
    3.0
    Ordered 2 sandwiches and they got 1 completely wrong.
  • TB
    trevor brice
    Nov 22, 2025
    5.0
    Great quick service, kudos!
  • KK
    Kathy
    Oct 18, 2025
    2.0
    Coffee tasted burnt
  • GK
    Gene Kerux
    Aug 9, 2025
    5.0
    Came in right before closing — the door was already locked, but the drive-thru was still open. The staff was excellent: friendly, professional, and genuinely helpful. They didn’t seem rushed or eager to leave, but instead provided great service. Thank you!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Greenfield, MA?

Dunkin' in Greenfield, MA is open daily from 4:30 AM to 9:00 PM.

Does the Dunkin' location at 378 Federal St offer delivery?

This Dunkin' location does not offer delivery services.