Dunkin'

4.0
224 reviews
Decked Out Lattes
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Business Details

378 Federal St, Greenfield, MA
01301, United States
(413) 775-0005
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Greenfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
378 Federal St, Greenfield, MA
01301, United States

Hours

Reviews

4.0
224 reviews
5 stars
122
4 stars
40
3 stars
23
2 stars
13
1 star
26

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported issues with order accuracy and staff attitude, with many expressing frustration over incorrect orders and rude interactions.

Coffee Quality

While many customers praised the coffee, there were also complaints about burnt or poorly made drinks.

Staff Friendliness

Despite some negative experiences, several reviews highlighted friendly and helpful staff, especially during busy times.

Drive-Thru Efficiency

The drive-thru service received mixed reviews, with some customers noting quick service while others experienced long wait times and order mistakes.

Food Quality

Food quality was inconsistent, with reports of cold or improperly cooked items, but some customers enjoyed specific menu items.
  • TB
    trevor brice
    2 days ago
    5.0
    Great quick service, kudos!
  • CC
    Cat
    Oct 18, 2025
    2.0
    Coffee tasted burnt
  • GK
    Gene Kerux
    Aug 9, 2025
    5.0
    Came in right before closing — the door was already locked, but the drive-thru was still open. The staff was excellent: friendly, professional, and genuinely helpful. They didn’t seem rushed or eager to leave, but instead provided great service. Thank you!
  • KR
    Kay Richards
    Jul 30, 2025
    1.0
    My go-to has been ordering off the app and getting the Frozen Matcha Latte with almond milk, but as of recently, I have been told twice by the same worker who gave me attitude that I can't order my drink with almond milk because it's and allergina which I understand but I am allergic to dairy and most milk substitutes but almond milk has been safe for me. I told her the app lets me order my drink that way still, and I have ordered this drink and other frozen blended drinks with almond milk before and have seen them use a separate blender from what the dairy is blended in😕 she then told me that she was informed TODAY that dunkin was no longer doing almond milk in any frozen blended drink?!?! After today's visit, I dont think I'll be back to this location because I didn't think my drink would be a problem 😕
  • SJ
    S J
    Jul 30, 2025
    2.0
    Food tends to get forgotten by the workers. This is also the ONLY location to give me issue about the milk I use in my drink? Even tho I am using a milk substitute BECAUSE I'm allergic to dairy. REFUSED to make my drink until I was at the store 🙄
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Greenfield, MA?

Dunkin' in Greenfield, MA is open daily from 4:30 AM to 9:00 PM.

Does the Dunkin' location at 378 Federal St offer delivery?

This Dunkin' location does not offer delivery services.