McDonald's

2.8
626 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
302 Stockbridge Rd, Great Barrington, MA
01230, United States

Hours

Reviews

2.8
626 reviews
5 stars
143
4 stars
94
3 stars
99
2 stars
71
1 star
219

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported extremely slow service, long wait times, and rude staff interactions.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.

Cleanliness

The restaurant was often described as dirty, with unclean tables and restrooms, contributing to a negative dining experience.

Food Quality

Numerous customers expressed dissatisfaction with the food quality, citing cold, stale, or improperly prepared items.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of helpfulness.
  • JG
    James Green
    Dec 27, 2025
    1.0
    When I got to the drive thru I thought my order was 30 dollars when i got to the window she said it was 24. I gave the worker my 30 dollars and the worker said that i was still short. Not knowing how i could be short on change if i gave her extra I asked her how I was short and she wouldn’t answer until i gave her another dollar and then said i gave her a 10, two 5’s, and a one when I gave her 3 five’s and 4 ones. I was essentially yelling for her attention through the drive thru before she put the money into the register but knew she was wrong and kept my money and had an attitude when i told her i knew how much i had. I understand it is mcdonalds but stealing my money is kind of crazy.
  • RC
    R C
    Dec 24, 2025
    3.0
    Lol, what's missing in the pic? First time seeing an order came out like this. 2 stars.....Add one star cause we got a good laugh out of it
  • CT
    cyber trades
    Dec 4, 2025
    1.0
    If I could give this 0 Stars I would, worst McDonald’s I’ve ever been to. Stood at the counter for 15 minutes while your workers sat there and walked past me 10+ times, never once gotten my order taken. They all deserved to be fired, how do you see a customer waiting to be helped, and you just walk by them 10+ times without saying a single word. I even asked can you please take my order with no response, and continue to walk around cleaning tables instead of helping the customers. WILL NEVER BE GOING HERE AGAIN, AND SUGGEST NO ONE TO GO HERE UNLESS YOU WANNA WAIT 1 HOUR TO GET YOUR ORDER TAKEN.
  • GM
    G M
    Nov 29, 2025
    1.0
    Over 20 minutes in line to order a hot chocolate, only to be told the machine is broken.
  • CH
    Christopher Hollander
    Nov 28, 2025
    1.0
    Took 15 minutes to cook 3 items when they weren't busy. I usually skip McDonald's and this visit had proven why I do.

Frequently Asked Questions About McDonald's

What are the main services offered by this McDonald's location?

This McDonald's offers drive-thru, McDelivery, mobile offers, mobile ordering, curbside pickup, and WiFi services.

What are the operating hours for dine-in at McDonald's on weekdays?

The dine-in service is open from 6:00 AM to 11:00 PM Monday through Thursday, and until midnight on Friday.