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McDonald's

2.8
(628 reviews)

Business Details

(413) 528-0434
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
302 Stockbridge Rd, Great Barrington, MA
01230, United States

Hours

Reviews

2.8
628 reviews
5 stars
143
4 stars
94
3 stars
99
2 stars
72
1 star
220

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times in both the drive-thru and dining area, often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.

Cleanliness

The restaurant was often described as dirty, with unclean tables and restrooms, contributing to a negative dining experience.

Staff Attitude

Several customers noted rude or unprofessional behavior from staff, impacting overall service quality.

Food Quality

Reviews indicated that food quality was inconsistent, with many items served cold or not prepared as requested.
  • FC
    Frank Castellano
    Feb 25, 2026
    1.0
    Very long wait in the drive through. Manager stated that they only have two people working and are severely understaffed. Do not recommend.
  • TW
    Thomas & Terri Rooney my wife
    Feb 12, 2026
    2.0
    First time here! Dirty tables in dining area! Friendly employee at the front counter! Quick service! Ordered a double filet o fish! Only received 1 filet! French Fries were cold.
  • JH
    James Houck
    Jan 18, 2026
    4.0
    Went through the drive through. Everything was good.
  • JG
    James Green
    Dec 27, 2025
    1.0
    When I got to the drive thru I thought my order was 30 dollars when i got to the window she said it was 24. I gave the worker my 30 dollars and the worker said that i was still short. Not knowing how i could be short on change if i gave her extra I asked her how I was short and she wouldn’t answer until i gave her another dollar and then said i gave her a 10, two 5’s, and a one when I gave her 3 five’s and 4 ones. I was essentially yelling for her attention through the drive thru before she put the money into the register but knew she was wrong and kept my money and had an attitude when i told her i knew how much i had. I understand it is mcdonalds but stealing my money is kind of crazy.
  • RC
    R C
    Dec 24, 2025
    3.0
    Lol, what's missing in the pic? First time seeing an order came out like this. 2 stars.....Add one star cause we got a good laugh out of it

Frequently Asked Questions About McDonald's

What are the main services offered by this McDonald's location?

This McDonald's offers drive-thru, McDelivery, mobile offers, mobile ordering, curbside pickup, and WiFi services.

What are the operating hours for dine-in at McDonald's on weekdays?

The dine-in service is open from 6:00 AM to 11:00 PM Monday through Thursday, and until midnight on Friday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
  • Official website
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