Dunkin'

3.5
341 reviews
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Business Details

494 Main St, Great Barrington, MA
01230, United States
(413) 528-8154
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Great Barrington, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
494 Main St, Great Barrington, MA
01230, United States

Hours

Reviews

3.5
341 reviews
5 stars
131
4 stars
69
3 stars
49
2 stars
26
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times both inside and at the drive-thru, often citing slow service as a major issue.

Order Accuracy

Many reviews mentioned incorrect or incomplete orders, with several customers expressing frustration over missing items.

Staff Attitude

While some customers praised the friendliness of the staff, others reported rude behavior and a lack of professionalism.

Product Availability

Numerous reviews indicated that the location often runs out of popular items, including donuts and ingredients for drinks.

Management Issues

Several customers noted that the store appears to be understaffed and poorly managed, leading to operational inefficiencies.
  • PS
    Pat Simmons
    5 days ago
    2.0
    Ordered 2 simple medium hot coffees with cream and caramel swirl and they were both wrong and it took 2 servers trying to figure out how to fix them Very frustrating ended up still getting wrong order . Ended up with one cream one caramel swirl in each . Was like drinking black coffee .
  • PT
    Patrick Talarski
    Jan 8, 2026
    5.0
    Overall a good Dunkin'. It gets pretty busy and the line can be long - but everyone who works here does their best. Huge improvement over the past few months. The food is fresh, the coffee is hot, the restaurant is clean, and the employees are friendly. Not much more I could ask out of a Dunkin' Donuts. This is definitely one of the nicer ones I've been to and I will continue to be a customer here.
  • JM
    jamie machaffie
    Jan 5, 2026
    5.0
    Service was great! However the egg on my bec was very dry and chewing it was like chewing on a piece of rubber and bacon hard as well!
  • LM
    Lucas McNeilly
    Dec 22, 2025
    2.0
    Don’t walk inside. Cars that pulled in the driveway thru 10 minutes after I ordered got in and out before my coffee and sandwich order. Very slow inside and it’s obvious they prioritize the drive thru.
  • DM
    Dennis Mayboroda
    Dec 18, 2025
    2.0
    Out of the 3 last mobile orders, all 3 had missing items. Staff doesn’t seem to talk to customers, just keeps to themselves. Always ordered at least 15 minutes ahead of time.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Great Barrington, MA?

Dunkin' in Great Barrington is open daily from 5:00 AM to 5:00 PM, except on Thursdays when it opens at 12:00 PM.

Does this Dunkin' location offer drive-thru and delivery services?

Yes, this Dunkin' location offers both drive-thru and delivery services for customer convenience.