Dunkin'

3.7
293 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Granby, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
77 W State St, Granby, MA
01033, United States

Hours

Reviews

3.7
293 reviews
5 stars
144
4 stars
47
3 stars
34
2 stars
20
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude or unprofessional behavior from staff.

Order Accuracy

Numerous customers reported issues with incorrect orders, leading to frustration and dissatisfaction.

Cleanliness

Several reviews mentioned unclean conditions, particularly in the bathrooms, which negatively impacted the overall experience.

Speed of Service

While some customers praised the quick service, others experienced long wait times and slow drive-thru operations.

Staff Attitude

Many reviews noted a lack of friendliness among staff, with some employees described as miserable or unhelpful.
  • SC
    shay c
    Dec 15, 2025
    1.0
    Came to get the bacon jam sandwich with extra bacon jam which I have gotten multiple Times now at this exact location. I ask for extra bacon jam the girl gets awkward as hell on the speaker saying she can’t. I asked multiple times why I couldn’t just be charged the extra dollar like I have been multiple times and both the girl on the speaker and the large man at the window were both rude as hell. This location keeps going down hill probably gonna need to start going to south Hadley
  • AS
    Andrea Slowick
    Dec 10, 2025
    5.0
    The manager here is brilliant! It is always spot on with friendliness, correct order, and wait time. The staff is always smiling, orders are correct every single time and I’ve never waited at the window more than 30 seconds and it is busy! This location is a few miles out of the way to get to my work and 100% worth it every time! Shout out to Michelle at the window, she is awesome!!!!
  • B2
    bmxboy 2252
    Nov 19, 2025
    1.0
    It’s so sad to see how miserable the people working here are, i get it’s 5am and you probably don’t want to be slinging coffee, but that’s not my fault!! don’t take it out on your customers that are just trying to start their day, and have nothing wrong to you, i will go out of my way to avoid this god awful dunkin every morning and i advise you do the same, just so the manager can figure out the lovely ladies working i stopped by 11/19/25 early morning
  • JS
    Jody Ruth Surprenant
    Nov 13, 2025
    5.0
    Dunkin is the best. And the employees in the Granby location are on point!! Fast and friendly service. Restaurant lobby was clean, and the bathroom too.
  • JV
    Jose Gonzalez Vazquez
    Nov 8, 2025
    2.0
    tienen una vieja como de 80 años, trabajando en la caja para tender la persona y le pedí que por favor si me podía calentar más los Bacon y ella dijo que vienen así frío, no tiene sentido !Consejo a las personas mayor que quieren trabajar en los restaurantes de comida rápida¡. Quédate en casa, si ya eres mayor de edad ponte a cocer a hacer gorritos o medias para la nieve, cualquier cosa que hace una persona mayor ,menos trabajar en un restaurante de comida rápida. Gracias a las personas que le dieron mis comentarios y apoyaron a mí opinión

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Granby, MA?

Dunkin' in Granby is open every day from 5:00 AM to 7:00 PM.

Can I order ahead through a mobile app at this Dunkin' location?

Yes, you can order ahead using the Dunkin' mobile app available for iOS and Android.