Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported slow service, inaccurate orders, and unprofessional behavior from staff.
Food Quality
Many reviews mentioned cold or poorly prepared food, including undercooked items and incorrect orders.
AI Ordering
The implementation of AI for order taking received negative feedback for being slow and ineffective.
Positive Staff Interactions
Despite the issues, some customers praised the friendliness and helpfulness of certain staff members.
Cleanliness
The cleanliness of the location received mixed reviews, with some noting clean facilities while others pointed out areas needing improvement.
BM
Bryan Moore
Jan 30, 2026
1.0
Do not go here if possible. It uses an AI drive through thats inaccurate and incredibly slow.
EE
evelisse elicier
Jan 21, 2026
1.0
The manager, who is Asian, always has a sour expression. There's an employee who glares at women who look better than her physically, and she literally throws the food bags. You need to be very patient when you go to that Wendy's.
What are the drive-thru hours for Wendy's at 505 West Central Street, Franklin, MA?
The drive-thru is open Monday to Friday from 6:30 AM to 1:00 AM, and Saturday to Sunday from 7:00 AM to 1:00 AM.
Is Wendy's at 505 West Central Street open for breakfast?
Yes, this Wendy's location serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
Yes, you can order via the Wendy's mobile app or through their website at https://order.wendys.com.
What payment methods does Wendy's accept at this location?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Does Wendy's offer dine-in and drive-thru services?
Yes, this Wendy's offers dine-in, drive-thru, and delivery where available.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on Wendy's website, mobile app, and in-restaurant posters.
Is Wendy's currently hiring at the Franklin, MA location?
To check hiring status, visit Wendy's Careers page and search for jobs in Franklin, MA.
What nearby automotive services can I find near Wendy's on West Central Street?
Midas Franklin offers tire and automotive services nearby, helpful if you need a vehicle check while grabbing a meal.
Are there other fast food options close to Wendy's in Franklin?
Yes, nearby fast food options include Subway and Burger King, convenient if you want variety in your meal choices.
What convenience stores are near Wendy's at 505 West Central Street?
7-Eleven and BP gas stations with convenience stores are close by, useful for quick stops before or after your Wendy's visit.
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