Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
779 reviews
5 stars
341
4 stars
218
3 stars
105
2 stars
41
1 star
74
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported unprofessional and rude service, with many experiencing long wait times and incorrect orders.
Food Quality
Several reviews mentioned cold or poorly prepared food, including undercooked chicken and overcooked items.
AI Ordering System
The implementation of an AI ordering system received negative feedback for being slow and less convenient than human interaction.
Staff Performance
While some customers praised friendly and helpful staff, others noted inconsistency in service quality and order accuracy.
Cleanliness
The cleanliness of the restaurant was mentioned positively by some, but others noted areas for improvement.
- NRNizar RassasOct 23, 20251.0Don't go there very unprofessional and rude
- JBJackson BautistaOct 15, 20251.0I hate that AI that takes orders, very slow and doesn’t work well. Service took forever.
- GLG LavendierOct 3, 20254.0food was great but they literally just stared at me in the drivethru LOL didn't even say anything just handed me my food and stared into my soul till I drove away
- JRJasey RaeSep 30, 20251.0Food served cold ; smh 🤦🏽♀️ at 3:45 pm 9/30/2025 . No time to turn around and get better -had to make it to an appointment.
- DBD BoergerSep 8, 20253.0I bought 2egg and cheese bisque today for some reason they were hard maybe over cooked hopefully that again thank you for reading this
Frequently Asked Questions About Wendy's
Is West Central Street Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Franklin, MA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Franklin, MA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (508) 520-3196.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does West Central Street Wendy’s serve breakfast?
Yes, this Wendy’s location in Franklin, MA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's at 505 West Central Street, Franklin, MA?
The drive-thru is open Monday to Friday from 6:30 AM to 1:00 AM, and Saturday to Sunday from 7:00 AM to 1:00 AM.
Is Wendy's at 505 West Central Street open for breakfast?
Yes, this Wendy's location serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
Yes, you can order via the Wendy's mobile app or through their website at https://order.wendys.com.
What payment methods does Wendy's accept at this location?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Does Wendy's offer dine-in and drive-thru services?
Yes, this Wendy's offers dine-in, drive-thru, and delivery where available.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on Wendy's website, mobile app, and in-restaurant posters.
Is Wendy's currently hiring at the Franklin, MA location?
To check hiring status, visit Wendy's Careers page and search for jobs in Franklin, MA.
What nearby automotive services can I find near Wendy's on West Central Street?
Midas Franklin offers tire and automotive services nearby, helpful if you need a vehicle check while grabbing a meal.
Are there other fast food options close to Wendy's in Franklin?
Yes, nearby fast food options include Subway and Burger King, convenient if you want variety in your meal choices.
What convenience stores are near Wendy's at 505 West Central Street?
7-Eleven and BP gas stations with convenience stores are close by, useful for quick stops before or after your Wendy's visit.