Taco Bell

3.6
900 reviews
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Business Details

420 W Central St, Franklin, MA
02038, United States
(508) 520-1314
https://locations.tacobell.com/ma/franklin/420-w-central-st.html
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About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 420 W Central St in Franklin. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
420 W Central St, Franklin, MA
02038, United States

Hours

Reviews

3.6
900 reviews
5 stars
365
4 stars
183
3 stars
133
2 stars
37
1 star
182

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Order Accuracy

Many customers reported frequent issues with missing items and incorrect orders, leading to frustration.

Food Quality

Several reviews mentioned inconsistent food quality, including cold items, stale shells, and poorly prepared meals.

Cleanliness

Customers noted unsanitary conditions in the restaurant and bathrooms, contributing to a negative dining experience.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and noted positive experiences with food quality.
  • LH
    Lucas h
    Nov 1, 2025
    1.0
    It takes a long time, the order is never ready
  • PC
    Parker Caby
    Oct 26, 2025
    1.0
    The employees argue with customers and they purposely leave items out of orders. Never seen something like this at any taco bell.
  • RR
    reviewer
    Oct 22, 2025
    1.0
    consistently the worst taco bell ive ever been to. missing items in EVERY order, terrible customer service, blasts music thru the drive thru speaker, swears on speaker, just gave me the coldest hardest fries ever & that was the only thing i got lol. not one fry had potato or any life in them. save your money go anywhere but here. hate this location so much that im taking the time to write a taco bell review lol that should tell you something
  • SN
    Suou Neko
    Oct 20, 2025
    1.0
    I have a Dairy allergy, which was explained. Not intolerance; epi pen. first time given sour cream and nacho sauce on a crunch wrap… fine everyone makes mistakes, thank god I checked before biting. Now the crunch wrap is fine but was given Doritos loco shell for my tacos. At least I’ll go a little less hungry, then the previous night.
  • CC
    cobian the conqueror
    Oct 12, 2025
    5.0
    i normally have a horrible experience here but whoever took care of my cantina bowl today (appx 12:00pm) did an amazing job. the guy who was working the drive thru window (face tattoos) was also incredibly friendly and specified a baja blast zero when he handed it to me. it seems small but i have insulin resistance so i appreciate him saying it as he handed it to me!
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Frequently Asked Questions About Taco Bell

What are the operating hours for the drive-through at Taco Bell in Franklin, MA?

The drive-through is open from 9:00 AM to 2:00 AM Monday through Thursday and Sunday, and from 9:00 AM to 4:00 AM on Friday and Saturday.

Where is Taco Bell located in Franklin, MA?

Taco Bell is located at 420 W Central St, Franklin, MA 02038, USA.