Taco Bell

3.6
914 reviews
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Business Details

420 W Central St, Franklin, MA
02038, United States
(508) 520-1314
https://locations.tacobell.com/ma/franklin/420-w-central-st.html
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About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 420 W Central St in Franklin. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
420 W Central St, Franklin, MA
02038, United States

Hours

Reviews

3.6
914 reviews
5 stars
369
4 stars
184
3 stars
136
2 stars
37
1 star
188

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently reported issues with food quality, including cold items, missing ingredients, and poorly prepared meals.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors.

Management Issues

Feedback indicated problems with management, including unprofessional behavior and lack of oversight leading to poor service.

Inconsistent Experience

While some customers had positive experiences, many others reported significant issues, suggesting a lack of consistency in service and food quality.
  • CG
    christopher gray
    1 day ago
    5.0
    Food was standard Taco Bell. The staff was friendly and upbeat. They were all laughing and joking with eachother while quickly preparing food. My order was done fast and exactly as ordered. The place looks to have been remodeled a bit which I didnt like because it was very millennial gray house flipper vibes vs the old awkward vaguely Mexican style that I preferred. They even had a guy come from the back and clean tables and in 2026 thats nearly unheard of for a fast food place.
  • LR
    Luke Rogers
    2 days ago
    1.0
    Waited in line for an half an hour for food no one helped us in the drive thru than had to go inside to get our food to find out there’s plenty of people working but just being lazy unbelievable
  • NN
    N N
    Jan 4, 2026
    1.0
    Tomatoes on the tacos and burritos were very spoiled. Everything else was fine, but rotten tomatoes can ruin a meal fast.
  • GM
    George Mardoyan
    Dec 21, 2025
    1.0
    I showed up at 10:35 for an order, that was supposed to be ready at 10:35. I placed the order for in store pickup.When I got there, the doors were locked. When I looked inside, it seemed like there was a party going on and an employee told me to go through the drive through. I waited almost 40 minutes in the drive through for my food.
  • CB
    Christopher Baker
    Dec 21, 2025
    1.0
    This place has really gone downhill. I waited at the speaker for over 10 minutes before anyone said anything. I ordered a supreme party pack and none were supreme. There was almost no filling inside and they forgot my sauces when I asked for them twice. I went to ask again but the lady at the window shut it while I was talking and walked away. I went inside to get them and my recipt and the place was a nasty. There was food all over the floor and they were just rolling up the burritos on a dirty table. My recommendation, dont go here!
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Frequently Asked Questions About Taco Bell

What are the operating hours for the drive-through at Taco Bell in Franklin, MA?

The drive-through is open from 9:00 AM to 2:00 AM Monday through Thursday and Sunday, and from 9:00 AM to 4:00 AM on Friday and Saturday.

Where is Taco Bell located in Franklin, MA?

Taco Bell is located at 420 W Central St, Franklin, MA 02038, USA.