Panera Bread

3.7
404 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Franklin is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
270 Franklin Village Drive, Franklin, MA
02038, United States

Hours

Reviews

3.7
404 reviews
5 stars
175
4 stars
99
3 stars
44
2 stars
18
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rude management and slow service.

Food Quality

Food quality was inconsistent, with several complaints about small portions, incorrect orders, and unsatisfactory meals.

Cleanliness

Cleanliness was a recurring issue, with reports of dirty tables and unsanitary conditions in some locations.

Pricing Concerns

Many customers felt that prices were too high for the portion sizes and quality of food received.

Positive Experiences

Despite the negatives, some customers enjoyed their meals and appreciated the friendly service, particularly during less busy times.
  • BM
    Bianca Muniz
    Oct 29, 2025
    1.0
    I loved this location because the staff always seem to be in a great mood, and everyone is really friendly! However, $9 (after tax) for this lil guy with no side is actually insane 😭. The people at corporate are extremely out of touch because I’m 5’3, 105 lbs, and it’s smaller than the palm of my hand omg. A WHOLE $9 LOL PLS
  • FF
    FrozenOceans
    Oct 21, 2025
    1.0
    Portions were very small. Mac n Cheese especially
  • CQ
    Christine Quiriy
    Aug 14, 2025
    5.0
    It’s been a long time since I ate at a Panera, but I just enjoyed a Mediterranean half sandwich w/o the feta, 1oz bag of chips and a half and half lemonade/iced tea. The woman who took my order was friendly and helpful, the woman who handed me my order smiled. The bread was fresh, the cucumbers crispy, lettuce and veggies tasty, and the hummus creamy. And the portions realistic.
  • MM
    Maria Montoya
    Jul 1, 2025
    5.0
    Las personas muy amables es una excelente calidad del servicio al cliente excelente comida recomendable
  • SM
    Steven Millville
    Jun 19, 2025
    5.0
    Panera locations much healthier than most all other fast food restaurants.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Franklin accept reservations?

No, Panera Bread in Franklin does not accept reservations.

What are the operating hours for Panera Bread Franklin?

Panera Bread Franklin is open daily from 6:00 AM to 9:00 PM on weekdays and 6:30 AM to 9:00 PM on weekends.