Panera Bread

3.7
410 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Franklin is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
270 Franklin Village Drive, Franklin, MA
02038, United States

Hours

Reviews

3.7
410 reviews
5 stars
179
4 stars
100
3 stars
44
2 stars
18
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and attentive staff to rude and unhelpful management.

Food Quality

Many customers expressed disappointment with food quality, citing issues like small portions, incorrect orders, and unsatisfactory preparation.

Pricing Concerns

Several reviews highlighted high prices relative to portion sizes and quality, leading to feelings of being overcharged.

Cleanliness Issues

Multiple customers noted cleanliness problems, including dirty tables and unsanitary conditions in the dining area.

Fast Service

Some customers appreciated the quick service and efficient order fulfillment, especially during less busy times.
  • OA
    Omer Abdelwahab
    Dec 31, 2025
    5.0
    Found some extra bread for us, great people.
  • DA
    Dawn Allard
    Dec 11, 2025
    5.0
    Great service. Beautiful looks on my avocado toast, and delicious. Although dressing to sweet, so next time ordered the sesame on side. I preferred that.
  • DM
    Debi M
    Dec 7, 2025
    4.0
    Delicious, but $18 for a sandwich. We decided to meet someplace to eat "on the cheap side" and still $40 for lunch for just 2 lunch sandwiches. I could do without "the sides" but that's just me. But it was delicious and fast service and nice people. Just a crazy price.
  • MB
    Maddy Benoit
    Dec 2, 2025
    1.0
    I go to Panera often and have never seen anything like this. I always order the same thing every time so when I received this I was in complete and utter disbelief. Very disappointed. For $7 I except better, will not be ordering here for a while
  • BM
    Bianca Muniz
    Oct 29, 2025
    1.0
    I loved this location because the staff always seem to be in a great mood, and everyone is really friendly! However, $9 (after tax) for this lil guy with no side is actually insane 😭. The people at corporate are extremely out of touch because I’m 5’3, 105 lbs, and it’s smaller than the palm of my hand omg. A WHOLE $9 LOL PLS

Frequently Asked Questions About Panera Bread

Does Panera Bread in Franklin accept reservations?

No, Panera Bread in Franklin does not accept reservations.

What are the operating hours for Panera Bread Franklin?

Panera Bread Franklin is open daily from 6:00 AM to 9:00 PM on weekdays and 6:30 AM to 9:00 PM on weekends.