McDonald's

3.6
867 reviews
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Business Details

345 E Central St, Franklin, MA
02038, United States
(508) 528-9816
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
345 E Central St, Franklin, MA
02038, United States

Hours

Reviews

3.6
867 reviews
5 stars
339
4 stars
179
3 stars
152
2 stars
54
1 star
143

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Temperature

Many reviews mentioned receiving cold or improperly prepared food, leading to dissatisfaction.

Cleanliness

Several customers noted cleanliness issues, particularly in the dining area and play area.

Management Issues

There were complaints about management and staff attitudes, with some customers feeling that employees were unprofessional.

Positive Aspects

Despite the negative feedback, some customers appreciated the play area for kids and found the food acceptable at times.
  • AG
    Alex Gould
    Jan 3, 2026
    5.0
    The crew here do a really good and there always friendly
  • SR
    Steve Reese
    Dec 29, 2025
    3.0
    I did pickup. Fries were not hot. Oder was not right. I like McDonald's but not this one
  • MM
    Mark Magazo
    Dec 28, 2025
    2.0
    We just had to go make change at Starbucks because they can’t break “big bills”. A multi billion dollar company can’t break a $100. Tooooo funny. Managment should purchase a safe to make change and have a shift manager who controls it. NOT send people across the street to make their own change.
  • MC
    Matthew Clabbers
    Dec 18, 2025
    1.0
    Didn’t even eat here. Called to ask if they still had the grinch meal. I had called multiple stores to ask this question and they were all very nice. Except this one. The woman who answered the phone was incredibly rude and didn’t even answer my question. She accused me of calling her 3 times to ask this question and told me not to call again. Which unless Google had the same store listed 3 separate times I did not as I was just going down the list of stores in my area to see if anyone still had it since my twin boys were asking if they could go get one. I seriously suggest McDonald’s starts teaching phone manners at this store because it is clear that the people who work here have none
  • MH
    Marybelle Hall
    Dec 9, 2025
    2.0
    Didn’t get what I ordered and what I did get was cold. Why is it so hard to put out hot fast food?
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 345 E Central St, Franklin, MA?

McDonald's in Franklin, MA is open Monday through Thursday from 5:00 AM to midnight, Friday and Saturday from 5:00 AM to 1:00 AM, and Sunday from 6:00 AM to midnight.

Does McDonald's offer delivery services and what are the delivery hours?

Yes, McDonald's offers delivery including same-day and no-contact delivery. Delivery hours are Monday through Thursday from 5:00 AM to midnight, Friday and Saturday from 5:00 AM to 1:00 AM, and Sunday from 5:00 AM to midnight.