Brand Certified
McDonald's
3.6(870 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
345 E Central St, Franklin, MA
02038, United States
Certified by McDonald's • Mar 01, 2026
(508) 528-9816
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.6
870 reviews
5 stars
344
4 stars
178
3 stars
152
2 stars
54
1 star
142
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold or improperly prepared food, with several customers expressing dissatisfaction with the freshness and accuracy of their orders.
Cleanliness
While some customers noted that the location was clean and well-maintained, others reported unsanitary conditions, particularly in the play area.
Customer Experience
Several customers highlighted negative experiences related to staff attitudes and management, suggesting a need for better training and customer service practices.
Play Area
The play area was positively mentioned by multiple customers as a great feature for children, contributing to a family-friendly atmosphere.
- JRjose ramirez4 days ago5.0Muy bonito tiene área de juegos para niños y está limpio
- AGAlex GouldJan 3, 20265.0The crew here do a really good and there always friendly
- SRSteve ReeseDec 29, 20253.0I did pickup. Fries were not hot. Oder was not right. I like McDonald's but not this one
- MMMark MagazoDec 28, 20252.0We just had to go make change at Starbucks because they can’t break “big bills”. A multi billion dollar company can’t break a $100. Tooooo funny. Managment should purchase a safe to make change and have a shift manager who controls it. NOT send people across the street to make their own change.
- MCMatthew ClabbersDec 18, 20251.0Didn’t even eat here. Called to ask if they still had the grinch meal. I had called multiple stores to ask this question and they were all very nice. Except this one. The woman who answered the phone was incredibly rude and didn’t even answer my question. She accused me of calling her 3 times to ask this question and told me not to call again. Which unless Google had the same store listed 3 separate times I did not as I was just going down the list of stores in my area to see if anyone still had it since my twin boys were asking if they could go get one. I seriously suggest McDonald’s starts teaching phone manners at this store because it is clear that the people who work here have none
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 345 E Central St, Franklin, MA?
McDonald's in Franklin, MA is open Monday through Thursday from 5:00 AM to midnight, Friday and Saturday from 5:00 AM to 1:00 AM, and Sunday from 6:00 AM to midnight.
Does McDonald's offer delivery services and what are the delivery hours?
Yes, McDonald's offers delivery including same-day and no-contact delivery. Delivery hours are Monday through Thursday from 5:00 AM to midnight, Friday and Saturday from 5:00 AM to 1:00 AM, and Sunday from 5:00 AM to midnight.
Is there a drive-thru available at this McDonald's? What are the drive-thru hours?
Yes, this McDonald's location has a drive-thru. Drive-thru hours are Monday through Thursday from 5:00 AM to midnight, Friday and Saturday from 5:00 AM to 1:00 AM, and Sunday from 6:00 AM to midnight.
What payment methods are accepted at McDonald's Franklin, MA?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Are there mobile apps available to order from McDonald's?
Yes, you can order via the McDonald's app available on the Apple App Store and Google Play Store.
What services does McDonald's provide at this location?
McDonald's offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi services.
Where can I find the full McDonald's menu online?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html
What nearby places can I visit before or after dining at McDonald's in Franklin, MA?
Nearby you can visit Creative T-Shirts for custom apparel, Franklin Car Wash for car cleaning services, and Mykonos Greek Kitchen for an alternative dining experience.
Is there a nearby coffee shop to McDonald's in Franklin where I can get coffee?
Yes, Starbucks is nearby offering coffee and smoothie options, great for a coffee break before or after your meal at McDonald's.
Are there family-friendly entertainment options near McDonald's Franklin?
Yes, Altitude Trampoline Park near McDonald's offers playground and amusement park activities suitable for families and children.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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