Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 268-B Franklin Village Drive in Franklin is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
218 reviews
5 stars
109
4 stars
51
3 stars
21
2 stars
13
1 star
24
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for being fresh and delicious, though some reported inconsistencies in cooking and quality.
Service Issues
Several reviews highlighted poor service experiences, including long wait times and staff interactions that were less than friendly.
Pricing Concerns
Many customers felt the prices were high for the portion sizes and quality, with some expressing dissatisfaction over the value for money.
Cleanliness
While some locations were noted for being clean and well-maintained, others received criticism for unsanitary conditions.
Customer Experience
Positive experiences were reported regarding staff willingness to correct mistakes and provide good service, particularly at certain locations.
- MLMike LachapelleSep 30, 20255.0Always good
- RLRyan LynchSep 5, 20252.0Food is never ready on time when you order online
- CMCharles Marc (The Good Man)Aug 19, 20254.0Five Guys is a good restaurant especially the fresh, made-to-order burgers and I loved the fact that I could customize my toppings. The quality of the patties and the toppings was good and above all I loved the generous portions of fresh-cut fries. However, the food is a little pricey compared to other fast-food chains.
- NSNancy StifelApr 18, 20235.0I had been to wedding in WATERBURY , Ct.and was driving back ALONE to my cottage in North Eastham, Massachusetts. Walked into this store at 9: 53 pm when it closed at 10:00 pm 5 young men staffers had cleaned grills, shake machines, fryer baskets, etc. as you would close to close. I walk me....tired 78 year old flew in from Seattle for wedding,, nowtraveling alone in rental car They were gracious and kind and were actually anxious to help me get some food. I worked for Friendly Ice Cream as corporate trainer in 1970s in Massachusetts. I know what a grumpy staffer or what dirt behind ladies lav is. Your young men were there for me like I was their own grandmother. Please let me know you read this
- KRKeith RobinsonApr 30, 20174.0Decent
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at Franklin Village Drive accept reservations?
No, Five Guys does not accept reservations at this location.
What are the operating hours for Five Guys at 268-B Franklin Village Drive?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys location offer delivery and what are the delivery hours?
Yes, delivery is available daily from 11:00 AM to 9:30 PM. You can order online through their delivery URL.
Can I customize my burger and milkshake at Five Guys Franklin Village?
Yes, Five Guys offers over 250,000 ways to customize your burger and more than 1,000 milkshake combinations.
What payment options are accepted at Five Guys Franklin Village?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is Five Guys Franklin Village wheelchair accessible?
Yes, this location has wheelchair accessible entrance, parking, and restroom facilities.
Does Five Guys Franklin Village offer in-store pickup?
Yes, in-store pickup is available, but they do not have curbside pickup or a drive-through.
What nearby places can I visit before or after dining at Five Guys Franklin Village?
You can visit nearby spots like Panera Bread for coffee and bakery treats, Loose Leaf Boba Co for bubble tea, or Raillery Public House for a pub experience.
Are there family-friendly or casual dining options close to Five Guys Franklin Village?
Yes, close by are places like British Beer Company pub and LongHorn Steakhouse, offering casual and family-friendly dining experiences.
If I'm visiting nearby shops like Dollar Tree or Sally Beauty, how convenient is it to grab a quick meal at Five Guys?
Five Guys is conveniently located near stores like Dollar Tree and Sally Beauty, making it easy to enjoy a quick and satisfying meal during your shopping trip.