Brand Certified
Five Guys
3.9(218 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
268-B Franklin Village Drive, Franklin, MA
02038, United States
Certified by Five Guys • Mar 01, 2026
(508) 520-3911
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/268-b-franklin-village-drive
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 268-B Franklin Village Drive in Franklin is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
3.9
218 reviews
5 stars
107
4 stars
52
3 stars
21
2 stars
14
1 star
24
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries, noting freshness and generous portions, though some reported inconsistencies in cooking and taste.
Service Issues
Several reviews highlighted poor service experiences, including long wait times, incorrect orders, and rude staff interactions.
Pricing Concerns
Many customers expressed dissatisfaction with the high prices, feeling that the value did not match the cost of the meals.
Cleanliness
While some locations were noted for being clean and well-maintained, others received criticism for unsanitary conditions.
- ARAlexander ReyesFeb 4, 20262.0Disappointed in the amount of fries given recently. Unsure if this is a new thing they’re doing to lower food amount but you increased prices. I used to pay $15 for what now cost $25. That’s ok… but less food as well? Disappointed. Definitely lost my business
- MLMike LachapelleSep 30, 20255.0Always good
- LMLarry MNov 23, 20211.0Expect an overpriced and incorrect order. Workers here are on another level of incompetence. For $20 for burger and fries, I’d say they’re overpaid.
- PSPaul SullivanOct 12, 20181.0$30 for 2 burgers and 1 order of french fries what a joke! Totally not worth it never again.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at Franklin Village Drive accept reservations?
No, Five Guys does not accept reservations at this location.
What are the operating hours for Five Guys at 268-B Franklin Village Drive?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys location offer delivery and what are the delivery hours?
Yes, delivery is available daily from 11:00 AM to 9:30 PM. You can order online through their delivery URL.
Can I customize my burger and milkshake at Five Guys Franklin Village?
Yes, Five Guys offers over 250,000 ways to customize your burger and more than 1,000 milkshake combinations.
What payment options are accepted at Five Guys Franklin Village?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is Five Guys Franklin Village wheelchair accessible?
Yes, this location has wheelchair accessible entrance, parking, and restroom facilities.
Does Five Guys Franklin Village offer in-store pickup?
Yes, in-store pickup is available, but they do not have curbside pickup or a drive-through.
What nearby places can I visit before or after dining at Five Guys Franklin Village?
You can visit nearby spots like Panera Bread for coffee and bakery treats, Loose Leaf Boba Co for bubble tea, or Raillery Public House for a pub experience.
Are there family-friendly or casual dining options close to Five Guys Franklin Village?
Yes, close by are places like British Beer Company pub and LongHorn Steakhouse, offering casual and family-friendly dining experiences.
If I'm visiting nearby shops like Dollar Tree or Sally Beauty, how convenient is it to grab a quick meal at Five Guys?
Five Guys is conveniently located near stores like Dollar Tree and Sally Beauty, making it easy to enjoy a quick and satisfying meal during your shopping trip.
Brand Certified Facts from Five Guys
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Certified March 01, 2026Yext Knowledge Graph
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