Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Franklin, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.2
172 reviews
5 stars
70
4 stars
23
3 stars
12
2 stars
6
1 star
61
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of friendly and rude service, with some praising specific staff members while others highlighted negative experiences with attitude and order handling.
Order Accuracy
Many reviews noted frequent issues with incorrect orders, including wrong items and poorly made drinks, leading to customer frustration.
Speed of Service
The drive-thru is generally praised for its speed, but there are complaints about long waits during busy times and slow service at the counter.
Cleanliness and Amenities
While some customers appreciated the cleanliness of the location, others expressed disappointment over the lack of seating and restroom facilities.
Food Quality
Feedback on food quality was mixed, with some enjoying the offerings while others reported stale or poorly prepared items.
- JSJason SouzaNov 15, 20251.0Very rude my server was under the influence
- BMB MOct 24, 20251.0They don't understand that "no ice" means literally don't add ice and "less ice" does not mean fill the cup with ice. Unless you want a cup of ice go to another Dunkin.
- BGBad GuyJul 31, 20255.0Great service
- JJJJul 9, 20254.0Griffin is probably the most enthusiastic person that works there. Griffin never messes up in order. Though whoever is working the oven likes to burn things. I cannot get an English muffin, a croissant without it being burnt.
- JPJustin ParkerNov 25, 20221.0The order is never right and the food is never fully cooked
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Franklin, MA?
Dunkin' in Franklin, MA is open Monday through Friday from 4:00 AM to 7:00 PM, and Saturday and Sunday from 5:00 AM to 7:00 PM.
Does Dunkin' in Franklin offer delivery and curbside pickup services?
Yes, Dunkin' in Franklin offers both delivery and curbside pickup services.
What special holiday drinks are currently available at Dunkin' in Franklin?
The current holiday menu includes the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
What types of meals does Dunkin' in Franklin serve?
Dunkin' serves breakfast, brunch, and lunch.
How can I order ahead from Dunkin' in Franklin?
You can order ahead using the Dunkin' mobile app available on both iOS and Android, or order online through their ordering website.
Is there a drive-thru available at Dunkin' in Franklin, MA?
Yes, this Dunkin' location has a drive-thru for convenient service.
Does Dunkin' in Franklin accept credit and debit cards?
Yes, Dunkin' accepts both credit and debit card payments.
What nearby places can I visit before or after my Dunkin' stop?
Nearby you can visit Franklin Commons, a landmark and accommodation area, or check out the local Goodyear Auto Service for car needs.
Are there any automotive services near Dunkin' in Franklin?
Yes, several automotive-related businesses like Goodyear Auto Service, Advance Auto Parts, and One Stop Auto Body & Sales are close by, convenient if you need auto repairs or parts after your visit.
Can I find fitness and beauty services near Dunkin' in Franklin?
Yes, nearby you can find Hourglass Fitness for workouts and Vanity Hair Salon for beauty services, which are great options to complement your Dunkin' visit.