Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Franklin, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.2
177 reviews
5 stars
72
4 stars
23
3 stars
12
2 stars
6
1 star
64
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and incorrect orders.
Order Accuracy
Many reviews highlighted issues with order accuracy, with customers receiving wrong items or poorly made drinks.
Speed of Service
While some customers praised the fast drive-thru service, others experienced long wait times and delays.
Staff Attitude
Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of attentiveness.
Cleanliness and Amenities
The location has been criticized for unsanitary conditions and lack of customer amenities, such as seating and bathrooms.
- EREvan Rist2 days ago1.0Horrible service. We left after not being acknowledged in the slightest bit.
- CHColleen Heartland4 days ago5.0Lol this place deserves a high quality rating from having to deal with someone close I know. She always goes in and get her iced coffee or refreshing tea or chai, and always asks for a coffee cake muffin the go to pastry or munchkins partially powdered sugar ones... Her fav donut 🍩 is Boston cream... I love my girl she's so sweet and kind but omg HER WHOLE LIFE RUNS ON DUNKINS and these specifications... if your reading this coelina it's okay 👌 😂 I'm only picking on you a little bit.
- JLJessica LabrieNov 30, 20251.0Please re-train the employees, i do not understand how the exact same coffee i order is made drastically different every single time and it’s always undrinkable. Genuinely undrinkable, I promise I am not over exaggerating.
- JSJason SouzaNov 15, 20251.0Very rude my server was under the influence
- BMB MOct 24, 20251.0They don't understand that "no ice" means literally don't add ice and "less ice" does not mean fill the cup with ice. Unless you want a cup of ice go to another Dunkin.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Franklin, MA?
Dunkin' in Franklin, MA is open Monday through Friday from 4:00 AM to 7:00 PM, and Saturday and Sunday from 5:00 AM to 7:00 PM.
Does Dunkin' in Franklin offer delivery and curbside pickup services?
Yes, Dunkin' in Franklin offers both delivery and curbside pickup services.
What special holiday drinks are currently available at Dunkin' in Franklin?
The current holiday menu includes the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
What types of meals does Dunkin' in Franklin serve?
Dunkin' serves breakfast, brunch, and lunch.
How can I order ahead from Dunkin' in Franklin?
You can order ahead using the Dunkin' mobile app available on both iOS and Android, or order online through their ordering website.
Is there a drive-thru available at Dunkin' in Franklin, MA?
Yes, this Dunkin' location has a drive-thru for convenient service.
Does Dunkin' in Franklin accept credit and debit cards?
Yes, Dunkin' accepts both credit and debit card payments.
What nearby places can I visit before or after my Dunkin' stop?
Nearby you can visit Franklin Commons, a landmark and accommodation area, or check out the local Goodyear Auto Service for car needs.
Are there any automotive services near Dunkin' in Franklin?
Yes, several automotive-related businesses like Goodyear Auto Service, Advance Auto Parts, and One Stop Auto Body & Sales are close by, convenient if you need auto repairs or parts after your visit.
Can I find fitness and beauty services near Dunkin' in Franklin?
Yes, nearby you can find Hourglass Fitness for workouts and Vanity Hair Salon for beauty services, which are great options to complement your Dunkin' visit.