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Dunkin' Zero
Brand Certified

Dunkin'

3.2
(179 reviews)

Business Details

(508) 541-6299
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Franklin, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
547 East Central Street, Franklin, MA
02038, United States

Hours

Reviews

3.2
179 reviews
5 stars
73
4 stars
23
3 stars
12
2 stars
6
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and incorrect orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders and inconsistent drink preparation.

Speed of Service

While some customers praised the fast drive-thru service, others experienced long wait times and delays.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, particularly a specific manager, leading to negative experiences.

Cleanliness and Amenities

The location was noted for lacking basic amenities like seating and bathrooms, which disappointed some customers.
  • EF
    ethan fraticelli
    Feb 9, 2026
    1.0
    This is a tortilla feature a hint of meat and egg! Oh and the service was beyond sad, I know it’s a perfect job but I shouldn’t have deal with their mood.
  • ER
    Evan Rist
    Jan 10, 2026
    1.0
    Horrible service. We left after not being acknowledged in the slightest bit.
  • CH
    Colleen Heartland
    Jan 8, 2026
    5.0
    Lol this place deserves a high quality rating from having to deal with someone close I know. She always goes in and get her iced coffee or refreshing tea or chai, and always asks for a coffee cake muffin the go to pastry or munchkins partially powdered sugar ones... Her fav donut 🍩 is Boston cream... I love my girl she's so sweet and kind but omg HER WHOLE LIFE RUNS ON DUNKINS and these specifications... if your reading this coelina it's okay 👌 😂 I'm only picking on you a little bit.
  • JL
    Jessica Labrie
    Nov 30, 2025
    1.0
    Please re-train the employees, i do not understand how the exact same coffee i order is made drastically different every single time and it’s always undrinkable. Genuinely undrinkable, I promise I am not over exaggerating.
  • JS
    Jason Souza
    Nov 15, 2025
    1.0
    Very rude my server was under the influence

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Franklin, MA?

Dunkin' in Franklin, MA is open Monday through Friday from 4:00 AM to 7:00 PM, and Saturday and Sunday from 5:00 AM to 7:00 PM.

Does Dunkin' in Franklin offer delivery and curbside pickup services?

Yes, Dunkin' in Franklin offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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