Dunkin'

3.7
413 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Framingham, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1670 Worcester Rd, Framingham, MA
01702, United States

Hours

Reviews

3.7
413 reviews
5 stars
181
4 stars
86
3 stars
45
2 stars
29
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, leading to a generally negative perception of service.

Food Quality

Many reviews mentioned dissatisfaction with food quality, including cold items, incorrect orders, and poorly prepared sandwiches.

Staff Attitude

Several customers highlighted rude or dismissive behavior from staff, contributing to a poor customer experience.

Mixed Experiences

While some customers praised friendly staff and good coffee, many others expressed frustration with consistency and service quality.

Cleanliness Concerns

There were complaints about unsanitary conditions, including dirty cups and overflowing trash, raising health concerns.
  • CO
    Carla Baptiste Ojha
    Nov 3, 2025
    1.0
    I’ve ordered at this location for the past 3 -4 times and without fail, they always mess up the order.the receipt is so clear and yet when I open the bag, multiple items missing or replaced. Every time I bring it up to an employee they just fix it and move on. Not sure if it’s a language barrier or if they genuinely do not care but I’d rather not come here all then to have to struggle just to get my order correct. DO NOT COME TO THIS LOCATION, you will be disappointed
  • CB
    Cade Bresnahan
    Sep 28, 2025
    1.0
    First we order 25 munchkins and we asked for honey glazed, chocolate glazed and blueberry simple right? But, no we went to the first window and had ZERO clue what they were doing. I asked if I needed to stay at the first window and go to the next then without saying a word instead using hand gestures and she said to stay and then move to the next window. When we got to the next window a new woman came out and asked if we got 25 mixed munchkins. Even though we clearly asked for those specific munchkins. Then she disappeared and after a 5 minutes another woman finally came out and handed us the box and they gave us JELLY which we specifically did not ask for. After another 5 minutes they finally brought out the correct order. A normal Dunkin order should never take this long. Don’t come here.
  • AH
    Ava Heron
    Sep 16, 2025
    1.0
    Didn’t put my full order in drive back 10 mins to only make me pay for it again. BURNT them. Threw the bag into my hand. I ordered 5 things asked for ketchup she gave me 1 single one. They were all rude. Everyone in the store was complaining. Half were sitting around. Place was busy and getting everyone’s order wrong.
  • GC
    Gleidson Correia
    Sep 16, 2025
    1.0
    Review your store's staff before you lose all your customers. It's incredible that a Dunkin' order takes over 10 minutes. The manager yelled at a customer who complained about the wrong order. This is the worst Dunkin' store I've ever been to."
  • CF
    Cassie Fortier
    Sep 4, 2025
    1.0
    The last who works in the afternoons with little Chinese man is SO RUDE!!!!!! I honestly dread coming anytime she’s working AMA hate having to deal with her! She is always so short with me and snaps at the man she works with. I asked him a simple question because he made eye contact with me and walked towards me with nothing in hisL hands she got so mad and snapped and was like NO! He only makes the drinks. Idk her attitude sucks and ruins the whole atmosphere for me

Frequently Asked Questions About Dunkin'

What are the regular opening hours of Dunkin' in Framingham, MA?

Dunkin' in Framingham is open Monday to Friday from 4:00 AM to 9:00 PM, and on Saturday and Sunday from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.