Dunkin'

3.7
299 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Framingham, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
517 Worcester Rd, Framingham, MA
01701, United States

Hours

Reviews

3.7
299 reviews
5 stars
136
4 stars
62
3 stars
30
2 stars
16
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly at the drive-thru, leading to a negative customer experience.

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items, contributing to frustration and dissatisfaction.

Speed of Service

Customers consistently complained about slow service, especially at the drive-thru, with long wait times and delays in order fulfillment.

Food Quality

Mixed feedback on food quality, with some items described as stale or poorly prepared, while others praised freshness.

Cleanliness

Some reviews noted that the location was clean, but this was overshadowed by the negative experiences related to service and order accuracy.
  • MA
    Maroof Alam
    Nov 29, 2025
    5.0
    Staff were awesome and good natured. Was a pleasure visiting there.
  • KT
    Khuseyn Tursunov
    Nov 18, 2025
    1.0
    The worst drive through experience: Ordered a strawberry donut, drove through to pick it up, turns out it was not available to being with, which was ok. Asked for a chocolate one instead, the guy at the window gave me a vanilla one with frosting down inside paper bag. No courtesy while speaking to a customer either. Person at the drive through either too smart for the job or the opposite, which is more likely. Hire people who would care
  • NP
    Nicholas Pion
    Nov 9, 2025
    1.0
    Thank God Dunkin' is a fine a dozen in this area because this location bad. I was sitting at the drive thru mic for 5 minutes on a Sunday afternoon when there was only 1 other car I. The drive thru and from what I could see no customers inside. After 5 minutes someone said something as I was looking up directions to another location but what I responded I was again met with silent.
  • KP
    Kleo Purbollari
    Oct 31, 2025
    1.0
    The guy in the drive through is rude, condescending and has no business doing a customer facing job. On top of that, the croissant was burnt. Will never buy from here.
  • NA
    Neno Albert
    Sep 21, 2025
    2.0
    This place is frustrating. If you want that in your life, stop by. You won't be disappointed.

Frequently Asked Questions About Dunkin'

What are the main products offered at Dunkin' in Framingham, MA?

Dunkin' offers coffee, espresso, breakfast sandwiches, donuts, tea, and a variety of brewed beverages suitable for breakfast, lunch, and brunch.

What are the operating hours for Dunkin' at 517 Worcester Rd, Framingham?

Dunkin' is open daily from 5:00 AM to 8:00 PM.