Chipotle Mexican Grill

Reviews

• BL

  Brady lalonde

  Feb 14, 2026
  1.0
  Workers were mean and worked super slow. Lied to us about getting water aswell, also got barely any portions. Get better workers
• DM

  Dylan Morse

  Feb 7, 2026
  1.0
  If I could give 0 stars I would. Tried to give this new location a try, ordered a large chips and salsa with my bowl (fresh tomato salsa). Was told by manager can only have one small cup, can not use the larger one even if I pay extra which I offered. Claim there is no item they can use for a large cup that is only for guacamole, which is complete nonsense. Every other location I’ve gone to they are happy to let me buy a larger amount of salsa. They wonder why these locations close so quickly, it’s due to rude staff and terrible management!
• YY

  Yome Yo

  Feb 3, 2026
  1.0
  They close at 11pm, but at 9:30pm they have no more chicken, no more grilled veggies... Just close at 9:30pm already then...
• CT

  Cam T

  Jan 28, 2026
  2.0
  Tastes good. Tastes like chipotle. You just won’t get much. Smallest portions out of any chipotle I have ever been to. Want a normal portion of protein? They’ll charge you for double protein. Sorry I want more than a tablespoon of chicken 🙄
• HP

  HIP PODCAST

  Jan 20, 2026
  1.0
  Absolutely unacceptable behavior from management – extremely disappointed I am writing this review about the Chipotle at 573 Worcester Rd #2, Framingham, MA (Route 9), a brand-new location, and I am beyond disappointed with what I witnessed today. I was helped by an associate named Leticia, who was absolutely AMAZING. She was polite, professional, friendly, and provided excellent customer service from start to finish. I simply asked for extra cheese on my bowl, and she did exactly what a good employee should do — she listened to the customer and did her job well. The problem started when the manager, Rafael, stepped in as she was closing my bowl. He began humiliating and mistreating her in Portuguese, clearly assuming the customer would not understand what he was saying. Unfortunately for him, I do understand Portuguese fluently, and I understood everything he said. What I heard was disrespectful, degrading, and completely unprofessional. He was speaking poorly to his employee for doing nothing more than following a customer request. A manager should lead, inspire, and support their team, not bully them, especially not in another language to try to hide it from customers. I immediately defended Leticia and told Rafael — in Portuguese — that I understood him and that his behavior was unacceptable. Instead of correcting himself, he became arrogant, rude, and even more unprofessional toward me, the customer. I was so uncomfortable watching him mistreat his employee that I actually asked the cashier to charge me for the extra cheese, just so Leticia wouldn’t get in trouble — that should NEVER be necessary. Leticia did nothing wrong. She deserves recognition. Rafael, on the other hand, should not be a manager at this location or anywhere in Chipotle. His behavior was embarrassing for the company and completely against what Chipotle stands for. I love Chipotle. I’ve been a loyal customer for years. But I am honestly shocked and disgusted that Chipotle would allow a manager like this to represent the brand. This man should not be in a leadership role, period. Do better. Employees deserve respect.

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