Chipotle Shoppers World is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers generally enjoyed the food, noting it was fresh and flavorful, but there were complaints about portion sizes and inconsistencies in meal preparation.
Service Issues
Many reviews highlighted poor customer service, including rude staff interactions, incorrect orders, and slow service.
Cleanliness
Numerous customers reported that the restaurant was dirty, with unclean tables and floors, which negatively impacted their dining experience.
Value for Money
Several customers felt that the prices were not justified by the portion sizes and quality of food received, leading to dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and expressed overall enjoyment of their meals.
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Franco Bahena
6 days ago
1.0
AVOID I REPEAR AVOID THIS PLACEE AT ALL COSTTTT! Came in for a Burrtio & I end up in the Hospital! I almost choke with a piece of plastic inisde the burrito! & I got SICK the day after! I ALREADY Contact the city plus the A food inspector. I will be taking Legal action
WL
William Liu
Nov 17, 2025
3.0
THEY SKIMP ON THE PROTEIN
MC
Max Cook
Nov 17, 2025
1.0
I ordered through doordash, was so excited because this was the normal chipotle and really wanted to try the red chimichurri. First driver stole it, 2nd driver ghosted me, 3rd one was kind enough to tell me that my first driver stole it and that Chipotle staff wont remake order BECAUSE MY DRIVER STOLE IT!!!!!!!!!!
never ordering from this place ever again.
And if you really want to have chipotle from this place, go in to the store, never order delivery.
SP
Samson Puma
Nov 9, 2025
4.0
Overall, this Chipotle is great. The staff works hard, the food’s consistent, and they rarely ever get an order wrong.
My only gripe is how they handle online pickup orders. Instead of putting them on the pickup shelf like the app says, they keep them behind the counter. So you have to go to the side window and ask, and sometimes it takes a few minutes before anyone notices you’re there. I’ve had to wait around five minutes a few times just to get someone’s attention.
Other than that, it’s a solid, well-run location that clearly has a good team.
IH
isabella hart
Oct 15, 2025
3.0
food as always was great but the worker was rude, didn't greet me and was giving me a weird look. Love the atmosphere and the diverse people that go here.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Shoppers World in Framingham?
Chipotle Mexican Grill at Shoppers World is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Framingham?
It is located at 1 Worcester Rd, Middlesex, Framingham, MA 01701, USA inside Shoppers World.
Does Chipotle at Shoppers World offer delivery and pickup services?
Yes, it offers both in-store pickup and delivery services for customer convenience.
How can I order online from Chipotle Mexican Grill in Framingham?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
What is unique about the food served at Chipotle Shoppers World?
They serve responsibly sourced, classically-cooked real food using 53 real ingredients without artificial colors, flavors, or preservatives, following their 'Food with Integrity' principles.
What types of cuisine does Chipotle Mexican Grill specialize in at this location?
Chipotle specializes in Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads.
Which nearby stores can I visit after dining at Chipotle Shoppers World?
Nearby stores include Sierra for outdoor gear, Nordstrom Rack for discount shopping, and Sephora for cosmetics and beauty supplies, all within Shoppers World.
Are there other food or beverage options near Chipotle in Shoppers World?
Yes, Starbucks is close by, offering coffee and snacks, and Joe's American Bar & Grill offers a casual dining alternative nearby.
Can I combine a visit to Chipotle with pet-related shopping in the area?
Definitely! PetSmart is nearby, offering pet services and supplies, so you can grab a meal at Chipotle and shop for your pet in one trip.
Does Chipotle at Shoppers World accept credit cards and offer catering services?
Yes, this location accepts credit cards and provides catering services to accommodate groups and events.