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Brand Certified

Chipotle Mexican Grill

3.4
(1068 reviews)

Business Details

1 Worcester Rd, Framingham, MA
01701, United States
(508) 879-0823

About

Mexican Restaurant
Chipotle Shoppers World is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1 Worcester Rd, Framingham, MA
01701, United States

Hours

Reviews

3.4
1,068 reviews
5 stars
387
4 stars
214
3 stars
135
2 stars
74
1 star
258

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or unhelpful staff, with several instances of poor customer service and miscommunication.

Food Consistency

The quality and portion sizes of food were inconsistent, with many customers noting smaller portions and varying taste.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions.

Order Accuracy

There were numerous complaints about incorrect orders, both for in-store and online purchases.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and noted positive experiences with food quality.
  • LL
    Lane
    5 days ago
    1.0
    I said brown she threw in white I said steak she threw in chicken. Putting food in a bowl isn’t hard, I spoke loudly and clearly. Please hire people who speak English or who are mentally capable of understanding basic 1 word sentences. I don’t want to be rude but sheesh.
  • BL
    Brady lalonde
    Feb 14, 2026
    1.0
    Worker was so mean to me, no educate and line was super slow, terrible employees. Barley got any food. That was my entire bowl figure it out
  • GG
    Gani raju Goli
    Jan 31, 2026
    3.0
    Inconsistent taste chicken bowl! Some times great and some times not so great! Very cold in winter for dine in.
  • JV
    Jenny V
    Jan 28, 2026
    5.0
    i come to this chipotle multiple times a month, at least once a week usually. never felt the urge to leave a 5 star review more than today solely for whoever is rolling your burritos!! i'm mexican and fairly new to MA. (lived entire life in los angeles) the “mexican” food here is rarely authentic and i have never eaten a burrito i've enjoyed from anywhere local. (sorry) chipotle has really saved me from this. i get my burritos with literally just extra protein (barbacoa or chicken) beans and rice and have my own salsa/guac at home. they're the next best thing when i don't wanna cook and make my own burritos from scratch. anyways, all this to say, WHOEVER'S BEEN MAKING BURRITOS FOR THE ONLINE ORDERS IS AMAZINGG. for about the past month my burritos have been perfection! 🤌🏼 they remind my of the burritos i get back at the taco trucks in LA. they are assembled and rolled to perfection. not some weird ball, not ripping at the seams. considering i always go around the same time of day, i'm assuming it's one person making these. i showed my mom and she said in spanish “now that's how you make a burrito” 🤣 whoever this chipotle employee is, i am giving you your flowers and you're invited to the carne asada! 🙂‍↕️❤️
  • AS
    Alex Su
    Jan 19, 2026
    4.0
    Food was good but workers have attitude

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Shoppers World in Framingham?

Chipotle Mexican Grill at Shoppers World is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Framingham?

It is located at 1 Worcester Rd, Middlesex, Framingham, MA 01701, USA inside Shoppers World.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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