Customers frequently reported long wait times, incorrect orders, and unprofessional behavior from staff.
Food Quality
While some customers praised the food, others criticized it for being cold, poorly prepared, or not meeting expectations.
Pricing Concerns
Many reviews mentioned high prices for food and ice cream, with some feeling that the value did not match the cost.
Positive Experiences
Despite the issues, several customers highlighted positive interactions with staff and enjoyed the ice cream offerings.
Cleanliness
Some reviews noted cleanliness in the dining area, while others reported unsanitary conditions.
HM
Halle Morrell
Dec 17, 2025
1.0
The foxboro location the staffing is joke. I have been here numerous times and there’s always only 4-6 people working. And I understand that in the fall/winter it’s less busy but these employees are overworking themselves when a rush comes in and I have seen people stop their break just to help. If you don’t have enough staff hire more people. Also I see the same manager on duty every time there should be 4-6 managers and 1 or two should be on at a time. The manager who is always there has done an amazing job with what he’s given but damn people either need to start getting put on the clock or they should have to call people in.
4 people no matter the circumstance is crazy because that means one’s a manager, one’s cooking, one’s on drive through, and ones upfront cashiering. There need to be at least 2 more and they can just clean or once it gets to the end of their shift have them go home early.
KK
Krissy k
Nov 26, 2025
1.0
Im writing this at 922pm and you close at 10pm ive been calling.... we ordered 2 blizzards at about 900 and an order of fries. I just had surgery and wanted a blizzard. Thats all i wanted all day. YOU JUST SENT US THE FRIES. ?? MAKE IT RIGHT
GF
Gwen Fournier
Sep 28, 2025
5.0
I was very impressed with their service at the Foxboro location. I overheard George, the manager, training staff. He taught them what Customer Service is all about. Polite, personable and expressing your appreciation for your business. I believe it's the key to their success.
HM
Halle Morrell
Sep 28, 2025
1.0
I went in after the patriots game today and I was beyond appalled at what I heard from behind the counter. The short black cook dude went up to the guy at the register taken my order and he accused that person of wanting to murder someone. While I was waiting for my order to be ready I then heard him saying other things about people there wanting to murder people and just him saying everything to himself. I do not think this person is in a good environment nor do I think the people who are working with him are safe.
NL
Nick LeCount
Sep 12, 2025
5.0
Shout out to Dan awesome customer service. Great location! Thanks
What are the opening hours for Dairy Queen Grill & Chill in Foxboro?
The store is open from 11:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 11:00 PM on Friday and Saturday.
Does Dairy Queen Grill & Chill in Foxboro have drive-thru and outdoor seating options?
Yes, the location provides a drive-thru service and has outdoor seating available for customers.
Is Dairy Queen Grill & Chill in Foxboro family-friendly and accessible for children?
Yes, the restaurant is family-friendly with amenities like high chairs, wheelchair accessibility, and is good for kids.
Can I order food online for pickup at Dairy Queen Grill & Chill in Foxboro?
Yes, you can place your order online for pickup through their website.
What are some nearby eateries to Dairy Queen Grill & Chill in Foxboro?
Nearby eateries include Omega Pizza for pizza and Italian food, Baskin-Robbins for ice cream and bakery items, Dunkin' for coffee and donuts, Mai Pearl for Asian fusion and sushi, and Pizza Time Foxboro for pizza and sandwiches.
Are there convenient stores or pharmacies near Dairy Queen Grill & Chill in Foxboro?
Yes, nearby convenience stores and pharmacies include X-Press Mini Mart, Walgreens, and Stop & Shop.
Where can I find banking or ATM services near Dairy Queen Grill & Chill in Foxboro?
Nearby banking and ATM services include SCU Credit Union, Sharon Credit Union, and a TD Bank ATM.
Does Dairy Queen Grill & Chill provide any mobile app or deals?
Yes, customers can download the Dairy Queen app for exclusive deals and mobile ordering rewards.
What amenities does Dairy Queen Grill & Chill in Foxboro offer for a comfortable dining experience?
Amenities include seating, restrooms, wheelchair accessibility, outdoor seating, and high chairs for children.