Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude and unhelpful staff, with many experiences of long wait times and incorrect orders.
Food Quality
Numerous reviews mentioned cold, undercooked, or poorly prepared food, with complaints about portion sizes and overall quality.
Cleanliness
Several customers noted unsanitary conditions, including dirty bathrooms and unkempt dining areas.
Customer Experience
Many customers expressed frustration with the overall experience, citing issues with order accuracy, slow service, and lack of responsiveness from staff.
AM
Aaron Makela
5 days ago
1.0
Waited 30 plus minutes for cold breakfast. All I had gotten was a big breakfast with the hotcakes and the new hot honey biscuit. The biscuits on both were dry. The eggs were cold. The pancakes are cold. Only got butter and syrup that was half full. Will not be returning.
KM
Kamryn Maesto
Jan 31, 2026
1.0
This place is the reason I will never go to McDonald’s again. 1/23/26 8:50pm. I went for a double cheeseburger only ketchup and onions and a sm Dr. Pepper. Once I got my food I checked it, smothered in ketchup no onions. No problem I go inside and I am greeted by a man who says “please tell me your story” in a very rude way. I explain and wait for another burger. 7 minutes? Once it’s ready a woman hands it to me in just the wrapping and says “make sure you check it to make sure it’s right” again in a rude way. Is this a joke? I checked it, SMOTHERED in ketchup no onions. I got a refund and I will never go to a McDonald’s again. Burner King was quick, delicious, correct and the people were nice. After no response from anyone at this dump I’m now leaving my honest review.
DJ
Desiree Jelis
Jan 23, 2026
1.0
They close at different times each day. Said they closed at 12 I got there at nine 10:45 young guy rudely spoke into the mic that they were getting ready to close while they were two other people that went before me. Another insist they got my mobile order wrong 10 mins later I go to fix my order and they shut down still way before scheduled time and say two young boys just sitting down eating in the dining room.
RO
Robert Odain
Jan 5, 2026
5.0
I come to this Specific location every single morning because of the cleanliness and how nice of staff is and how fresh the food is compared to all the other McDonald’s around the area. I would like to point out that you have two amazing workers by the name of Bruno and elijah. They treat everyone with respect, give them the time of day to talk to them. They don’t rush you and they’re always there to help you and I can’t say that every McDonald’s has people like that so I wanted to make sure to let you know that you have two very good employees who deserve the best. “ Elijah told me this morning we do our best and what I told him is that he doesn’t just do his best he succeeds” And it takes a lot for me to say that. God bless
TS
Tim Specht
Dec 22, 2025
5.0
Was great. Got a drink and an oreo mcflurry...used the app...went through the drive through...picked it up. It was 🔥.
What are the regular dine-in hours for McDonald's at 114 Whalon St, Fitchburg?
McDonald's is open daily from 6:00 AM to 11:00 PM for dine-in service.
What are the drive-through hours at this McDonald's location?
The drive-through is open every day from 6:00 AM to 1:00 AM.
Can I order McDonald's for delivery and what are the delivery hours?
Yes, delivery is available daily from 6:00 AM to 1:00 AM through their online platform.
What types of payment options does this McDonald's accept?
Payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there a way to order from McDonald's using a mobile app?
Yes, you can order using the McDonald's app available on Apple App Store and Google Play Store.
What services does McDonald's provide at this location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 114 Whalon St, Fitchburg, MA 01420, United States.
Are there nearby places where I can get dental services near McDonald's?
Yes, nearby dental care includes Wachusett Pediatric Dentistry, Central Orthodontics, Dr. Roger P. Desilets Jr., DDS, Dr. Michael P. Russo, DMD, and Dr Joseph W Langford.
What nearby places can customers visit for banking services after dining at McDonald's?
Customers can visit Fidelity Bank for banking and ATM services near McDonald's.
Are there convenient nearby options like car washes or gas stations around McDonald's?
Yes, nearby options include ALL TOWN CAR WASH, Exxon & Mobil Stations, VERC Fitchburg Mobil gas station, Mobil convenience stores, and Briteway Car Wash.
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