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McDonald's

3.1
(1310 reviews)

Business Details

114 Whalon St, Fitchburg, MA
01420, United States
(978) 342-2862
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
114 Whalon St, Fitchburg, MA
01420, United States

Hours

Reviews

3.1
1,310 reviews
5 stars
350
4 stars
256
3 stars
240
2 stars
117
1 star
347

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences of long wait times and incorrect orders.

Food Quality

Numerous reviews mentioned cold, undercooked, or poorly prepared food, with complaints about portion sizes and overall quality.

Cleanliness

Several customers noted unsanitary conditions, including dirty bathrooms and unkempt dining areas.

Customer Experience

Many customers expressed frustration with the overall experience, citing issues with order accuracy, slow service, and lack of responsiveness from staff.
  • AM
    Aaron Makela
    5 days ago
    1.0
    Waited 30 plus minutes for cold breakfast. All I had gotten was a big breakfast with the hotcakes and the new hot honey biscuit. The biscuits on both were dry. The eggs were cold. The pancakes are cold. Only got butter and syrup that was half full. Will not be returning.
  • KM
    Kamryn Maesto
    Jan 31, 2026
    1.0
    This place is the reason I will never go to McDonald’s again. 1/23/26 8:50pm. I went for a double cheeseburger only ketchup and onions and a sm Dr. Pepper. Once I got my food I checked it, smothered in ketchup no onions. No problem I go inside and I am greeted by a man who says “please tell me your story” in a very rude way. I explain and wait for another burger. 7 minutes? Once it’s ready a woman hands it to me in just the wrapping and says “make sure you check it to make sure it’s right” again in a rude way. Is this a joke? I checked it, SMOTHERED in ketchup no onions. I got a refund and I will never go to a McDonald’s again. Burner King was quick, delicious, correct and the people were nice. After no response from anyone at this dump I’m now leaving my honest review.
  • DJ
    Desiree Jelis
    Jan 23, 2026
    1.0
    They close at different times each day. Said they closed at 12 I got there at nine 10:45 young guy rudely spoke into the mic that they were getting ready to close while they were two other people that went before me. Another insist they got my mobile order wrong 10 mins later I go to fix my order and they shut down still way before scheduled time and say two young boys just sitting down eating in the dining room.
  • RO
    Robert Odain
    Jan 5, 2026
    5.0
    I come to this Specific location every single morning because of the cleanliness and how nice of staff is and how fresh the food is compared to all the other McDonald’s around the area. I would like to point out that you have two amazing workers by the name of Bruno and elijah. They treat everyone with respect, give them the time of day to talk to them. They don’t rush you and they’re always there to help you and I can’t say that every McDonald’s has people like that so I wanted to make sure to let you know that you have two very good employees who deserve the best. “ Elijah told me this morning we do our best and what I told him is that he doesn’t just do his best he succeeds” And it takes a lot for me to say that. God bless
  • TS
    Tim Specht
    Dec 22, 2025
    5.0
    Was great. Got a drink and an oreo mcflurry...used the app...went through the drive through...picked it up. It was 🔥.

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 114 Whalon St, Fitchburg?

McDonald's is open daily from 6:00 AM to 11:00 PM for dine-in service.

What are the drive-through hours at this McDonald's location?

The drive-through is open every day from 6:00 AM to 1:00 AM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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