Dunkin'

3.9
291 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fitchburg, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
129 Whalon St, Fitchburg, MA
01420, United States

Hours

Reviews

3.9
291 reviews
5 stars
149
4 stars
54
3 stars
42
2 stars
13
1 star
33

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor service.

Order Accuracy

Many customers express frustration over incorrect orders and inconsistent beverage preparation.

Atmosphere

The location is noted for its clean environment and friendly atmosphere, although some customers find it inconvenient due to its drive-thru only policy.

Product Consistency

While some customers enjoy the coffee and food, others complain about burnt coffee and inconsistent quality.

Speed of Service

Customers frequently mention slow service, particularly during busy times, leading to long wait times.
  • RS
    Regina Sanetti
    Nov 8, 2025
    5.0
    Terrific service. Great coffee. Yummy treats.
  • MS
    Minnatullah Sabry
    Sep 15, 2025
    1.0
    genuinely so rude. i was handed an iced chai latte with oat milk and after tasting it in the drive thru i waited to ask someone to add more chai because it tasted like straight up milk and nothing else (there was also literally no cars behind me so i wasn’t holding up anyone) and an employee that i see there everyday came to the window and said “have a good day” as if to tell me to leave like not even asking what i waited for. and then i asked for more syrup she said “we already put chai in it” like i asked for more hello?? is the chai coming out of ur own pocket like what is her problem everytime i see her she has the rudest face like genuinely ew she needs a vacation poor girl i feel bad for her if anything
  • JS
    Jessica Soares
    Aug 10, 2025
    1.0
    The two girls working today were nothing short of rude and tried to tell us our $14 mobile order was somewhere else when it wasn’t and after waiting 20 minutes in the drive thru line. It wasn’t until we walked inside and interrupted her talking about us instead that they “suddenly got the order”. If they need more staff or a different job they should call their boss not take it out on their customers.
  • OG
    osvaldo garriga
    Aug 10, 2025
    5.0
    Exelente services
  • CD
    Christopher Doyle
    Aug 2, 2025
    5.0
    Very friendly staff!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Fitchburg, MA?

Dunkin' in Fitchburg is open 24 hours a day, every day of the week.

Does the Dunkin' at 129 Whalon St offer delivery or curbside pickup?

This Dunkin' location offers both delivery and curbside pickup services for customer convenience.