Dunkin'

3.6
484 reviews
Decked Out Lattes
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Business Details

151 Main St, Fitchburg, MA
01420, United States
(978) 345-1670
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fitchburg, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
151 Main St, Fitchburg, MA
01420, United States

Hours

Reviews

3.6
484 reviews
5 stars
207
4 stars
102
3 stars
52
2 stars
35
1 star
88

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.

Staff Competence

Many reviews highlighted a lack of competence among staff, with complaints about incorrect drink preparations and unprofessional behavior.

Cleanliness and Environment

Several customers noted that the location was chaotic and unclean, impacting their overall experience.

Product Quality

While some customers praised the coffee and certain menu items, many expressed dissatisfaction with food quality and order accuracy.

Management Issues

Frequent mentions of poor management and staffing issues suggest a need for better oversight and training.
  • MW
    Miles Wells
    Dec 22, 2025
    1.0
    The workers here are genuinely so incompetent it’s sad.
  • JS
    Jenn Scully
    Oct 28, 2025
    1.0
    I have yet to receive a correctly made drink from this Dunkin and have tried several times. I have a dairy issue and they keep giving me real milk and charging me for almond milk. Don't waste your time just go to one of the others in town so you don't get sick.
  • MV
    Maxwell Vibes
    Oct 8, 2025
    1.0
    Every sandwich is a dollar more here than at another franchise
  • LP
    Lyra Polcaro
    Oct 6, 2025
    1.0
    Slowest Dunkin in America. Especially recently since it got renovated. They need to hire new people
  • MR
    Mr. Rivera
    Sep 9, 2025
    1.0
    Más de 10 años siendo cliente de DKD., hasta ahora es el servicio más lento que he recibido., Estuve cerca de 20 minutos esperando que me entregaran 2 refresher., Necesitan cambios urgentes, en servicio al cliente, no importa que el local luce impecable si la atención al cliente es pesima.
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Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' in Fitchburg, MA?

Dunkin' in Fitchburg is open daily from 4:30 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' Fitchburg offers both delivery and curbside pickup services.