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Dairy Queen (Treat)

4.1
(525 reviews)
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Business Details

143 River St, Fitchburg, MA
01420-3025, United States
(978) 343-7520
https://www.dairyqueen.com/
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About

Ice Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen (Treat)
143 River St, Fitchburg, MA
01420-3025, United States

Hours

Reviews

4.1
525 reviews
5 stars
285
4 stars
123
3 stars
55
2 stars
28
1 star
34

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.

Product Quality

While many enjoyed the ice cream, several reviews noted that the portions were small and not worth the price.

Atmosphere

The store's environment was described as uncomfortable and uninviting, with some customers expressing dissatisfaction with the layout and cleanliness.

Management Response

There were mixed experiences regarding management, with some customers noting a lack of accountability and others mentioning positive interactions.
  • ZZ
    Zaim
    Dec 27, 2025
    3.0
    Ok. If this is the Fitchburg place. It’s very different from a normal Dairy Queen. The one of west Boylston is a 5 star but the one in Fitchburg. Why do you have windows blocking interactions, the look and feel is very discomforting
  • CL
    Chess Teachers And Learners
    Nov 1, 2025
    5.0
    Didn't get much, smaller store than most, no public bathroom available. Service was good.
  • JS
    Joe Smith
    Oct 18, 2025
    1.0
    Horrible service paid and asked for extra toppings and this is what we got I also had to ask for my extra toppings that I paid for because she didn’t put it on the first time and then after asking for extra this is what she puts on I won’t be going back what a joke charging extra money for this is rediculous th
  • ML
    Molly L
    Sep 6, 2025
    1.0
    Always mediocre but tonight was awful. The employee asked what I wanted twice and then put nothing in my blizzard… also it was more than half melted. I know I shouldn’t expect much, but it’s a bummer to throw away over 20 dollars plus tip.
  • GW
    Gary W
    May 5, 2024
    1.0
    UPDATE I forgot until now, I did get in touch with their main contact and received ZERO support... Nothing! No apologies, they obviously didn't care that their customer are getting ripped off... You'd think maybe a coupon for replacement ice cream cones, at least... NOPE! NOTHING! Seems I am NOT the only one!!!! Just ordered 2 large cones... These things were the size of smalls or kiddy size almost. This has been happening for a couple of years now. They really need to train their help, they seem like untrained children that don't want a job... It's terrible! ALMOST $12 FOR THESE!!!! Pathetic!!!!
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Frequently Asked Questions About Dairy Queen (Treat)

What type of desserts does Dairy Queen (Treat) in Fitchburg offer?

They serve soft-serve ice cream and signature shakes as their main offerings.

What are the operating hours of Dairy Queen (Treat) at 143 River St, Fitchburg?

They are open daily from 12:00 PM to 9:00 PM.

Brand Certified Facts from Dairy Queen (Treat)

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Certified March 01, 2026Yext Knowledge Graph
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