Buffalo Wild Wings

3.4
1286 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
150 Whalon Street, Fitchburg, MA
01420, United States

Hours

Reviews

3.4
1,286 reviews
5 stars
427
4 stars
304
3 stars
176
2 stars
102
1 star
277

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, with long waits for food and drinks, often despite the restaurant not being busy.

Staff Attitude

Many reviews highlighted poor staff attitude, including rudeness and lack of attentiveness, leading to a negative dining experience.

Food Quality

Customers frequently complained about food being cold, overcooked, or incorrect, with several mentioning that their orders were wrong or missing items.

Cleanliness

Several reviews noted unsanitary conditions, including dirty tables and restrooms, contributing to an overall negative impression of the establishment.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted enjoyable food experiences.
  • AA
    Amaya
    2 days ago
    1.0
    Genuinely awful i’m sorry. I went with 3 friends, the wait time is so long even with it barley being busy, no one greeted us. none of the food came out in time, half the food came out and then when the other half came out they were completely cold like they were straight out of the fridge. the waitress never checked up on us, we had empty drinks the whole time, one of the meals wasn’t even brought out . there was like 3 other tables and 4 servers i don’t understand how it was that slow and the food quality was so low. im not coming back to this one.
  • N8
    Nuffly 893
    6 days ago
    4.0
    Other reviews are not lying, the service can be unnaturally slow. However, in my experience the food has been tasty and the drinks decent. Perhaps better suited for a "night on the town" spot than a sit down establishment
  • SW
    Shanell .N. Washington
    6 days ago
    5.0
    My family and I enjoy the food so much we took some to go. Thank you. We have nacho appetizers in mozzarella sticks was delicious, chicken was finger licking good my baby daddy ordered the lemon pepper rub, I had like 15 piece chicken, my daughter a vegetarian so she was eating a cauliflower hot and she loved it. My son almost ate his whole Burger and he loved his drink, the strawberry margarita, Mt daughter had the spicy margarita drinks they were delicious too. We will definitely be back there! Thank you guys!🙏🏾🫶🏿♾️
  • JA
    Jason A
    Nov 2, 2025
    1.0
    I hate writing bad reviews but in this case even though countless people have shared complaints about long waits and nothing changes. I will as well. Takeout was supposed to be ready for 2, its now 2:35 and I am still waiting. I would say they miss the "ready" time about 75% of the time.
  • RC
    ridgway clark
    Oct 25, 2025
    2.0
    In my travels though the US my favorite place to relax and have a beverage is BWW. This particular BWW was not the norm. The bartender Cheryl was the highlight of my visit. She was attentive, pleasant, and courteous. She definitely deserves 5 stars. The food service was absolutely horrible compared to other BWW. The kitchen was horrendous. The wait for the food was entirely unacceptable. I ordered 10 bone in wing, with two different suaces. Needless to say I left before the wings were ready. Again the kitchen staff needs to be held accountable. I recommend modeling Ohio, and Florida stores. I would list more states but I think I made my point.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Fitchburg serve?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with 26 sauces and seasonings to choose from.

What are the opening hours of Buffalo Wild Wings in Fitchburg?

The restaurant is open from 11:00 AM to midnight on Monday through Thursday and Sunday, and from 11:00 AM to 1:00 AM on Friday and Saturday.