Buffalo Wild Wings

3.4
1295 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
150 Whalon Street, Fitchburg, MA
01420, United States

Hours

Reviews

3.4
1,295 reviews
5 stars
428
4 stars
305
3 stars
176
2 stars
104
1 star
282

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted consistently slow service, with many customers experiencing long wait times for seating, ordering, and receiving food.

Food Quality

Several customers reported that the food was often cold, overcooked, or incorrect, leading to dissatisfaction with their meals.

Staff Attitude

Many reviews mentioned rude or unhelpful staff, contributing to a negative dining experience.

Cleanliness

Customers noted issues with cleanliness, including dirty tables and messy restrooms, which detracted from their overall experience.

Mixed Experiences

While some customers praised specific staff members and enjoyed certain menu items, the overall sentiment leaned heavily towards disappointment.
  • JB
    Judy Bielicki
    4 days ago
    2.0
    Crowded 6 people in a booth. Place was basically empty. My grandson had to wait for his chicken sandwich a LONG TIME supposedly because the fries weren't ready. It was not busy, NO excuses. Waitress would disappear.
  • JC
    Juell Croushore
    Jan 4, 2026
    1.0
    This place was very disappointing, me and my 3 friends came in and it was a little busy so I get it, I work in the food industry myself but the fact we waited to be seated for like 2 minutes should have told me this is gonna be a terrible experience. We finally sat down and no lie wasn't greeted or anything for like 10 minutes, finally someone came over (can't remember her name but black hair wavy) we put in all our things all at once because we sat there for 10 minutes. I got a margarita well my friends got sodas, they got there sodas fast and I waited for 5 minutes for my margarita, the bar wasn't busy at all, finally got my drink and it was so sweet I didn't taist the alcohol in it at all it was ridiculous. We got our dip and it was fine, but our waitress just gave it to us and walked away before we could ask for napkins and silverware, and we couldn't flag her down because she was no where to be seen. Finally AFTER 20 MINUTES AFTER OUR APPETIZER we got our food, only a few things came out and I sat there waiting for my food well everyone else got theres for 2 minutes, the food was ice cold, I didn't say anything and I should have, I tried being understanding but this was a terrible experience, I will not be coming back here again. Do better.
  • RS
    Ryan Stew
    Dec 31, 2025
    1.0
    This place is so slow! I love the food here but it was cold when i got it. And it took 30 extra minutes. It was supposed to be ready at 6:45 it is now 7:21. Get faster please, and the girl coming out with braids she was not even communicating with everyone, I asked her to check on my food and she didn’t even tell me nothing after that. Walked right past.
  • JC
    Juliette C
    Dec 30, 2025
    1.0
    I just came on 12/30/35 for dinner. Food was cold, the service took forever to bring us our food which was why it probably was cold tonight, our server was slow, it took us awhile to get a table, and overall the experience was awful. I don’t know why it took forever but something has to change. It’s disappointing, they weren’t even busy.
  • MC
    Madilin Cotton
    Dec 15, 2025
    1.0
    Would love to give a review about the food but we stood waiting to be seated (like the sign says) for about 6 minutes. It was completely dead and yet still, not one person greeted us so we decided screw this and left. Never have I ever experienced anything like that before, not just bad service but insanely rude.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Fitchburg serve?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with 26 sauces and seasonings to choose from.

What are the opening hours of Buffalo Wild Wings in Fitchburg?

The restaurant is open from 11:00 AM to midnight on Monday through Thursday and Sunday, and from 11:00 AM to 1:00 AM on Friday and Saturday.