Wendy's

Reviews

• EP

  Eva Politano

  4 days ago
  1.0
  Not sure when it became acceptable to come at your customers with a passive aggressive attitude for zero reason. Not every question is a Karen request, we were simply missing an item. When we mentioned missing an item, the employee just responded with "you have everything" and then slammed the window when she realized she was wrong. Customers should not be treated this way, especially as we are just college students trying to stay fed during finals week. Requesting something that I paid for should not be an issue, especially when parts of our order were incorrect anyway.
• RH

  Robert Haldeman

  Mar 28, 2026
  4.0
  Good food at a good price. I'm liking the AI assisted ordering, haven't had an issue every time I used it.
• SS

  StarriiDreams

  Mar 4, 2026
  1.0
  Food was cold and everyone ignored me when I was waiting for it. Opened my bag to see I was duped out of 2 nuggets. I don’t understand why I couldn’t just get what I paid for.
• MP

  Matthew Poirier

  Feb 28, 2026
  1.0
  This was one of the worst customer service experiences I’ve ever had. My total was $6.42. I paid with $20.50 and was given only $14.00 back with no coins. When I asked for the correct change, the cashier told me she “didn’t have any.” That is not how a business handles cash. Period. When I asked to cancel the transaction, I wasn’t even given a proper receipt at first. The cashier handed me a receipt showing $0.00 and walked away from the counter. The manager then came over and immediately confirmed that there actually WAS change in the drawer, directly contradicting what I had just been told. At that point I asked for a refund instead, and during that process the manager told me she “would have given me the food for free if I wasn’t so rude.” That comment was completely unprofessional and inappropriate. I was calm and simply asked for either the correct change or a refund for an incorrect transaction. Between the incorrect change, the lack of a proper receipt, and the dismissive attitude from both the cashier and the manager, this location has serious issues with both cash handling and basic customer service. If this is how transactions are handled here, I would strongly suggest management takes a hard look at their procedures and staff training. This was unacceptable. I urge corporate to take a look at their own books because you can't possibly keep accurate books if this is how you are handling your business. I will be contacting the Massachusetts Attorney General.
• ES

  Edward Shea

  Feb 5, 2026
  5.0
  Best burger I have had in a long time.

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