A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Many customers expressed concerns about high prices and the added cost of paper bags, with some stating that the store is overpriced compared to competitors.
Customer Service
Feedback on customer service was mixed; while some employees were praised for their helpfulness, others were criticized for rudeness and unprofessional behavior.
Product Quality
Several reviews highlighted issues with the freshness and quality of produce and other food items, including reports of mold and expired products.
Store Cleanliness
The store was generally noted as clean, but there were complaints about specific areas like the water fountain and the overall maintenance of shelves.
Checkout Experience
Customers reported frustrations with the self-checkout process and long wait times due to insufficient staffing at checkout lanes.
NW
Nino Waves
Feb 24, 2026
5.0
thank you to the staff who opened the day after the blizzard!
AP
Amy Pimentel
Feb 18, 2026
5.0
I find many organic products I like there!
LA
Loretta anderson
Jan 16, 2026
5.0
Really decent
FF
Frank
Jan 6, 2026
1.0
Prices are to expensive and i hate the fact they use a paper bag its so bad to carry ripping so easily its so inconvenient
LT
Larry Treichel
Dec 15, 2025
1.0
I am a customer and was currently shopping. Advice to customers of this stupid policy. If you need to use the restroom at stop & shop, You better allow enough time to go get somebody to give you the PIN number to open the restroom. THIS IS RIDICULOUS!!!!!! 😡ðŸ˜
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Certified March 01, 2026Yext Knowledge Graph
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