Dunkin'

Reviews

• BS

  Bill Somerset

  6 days ago
  4.0
  Typical
• TP

  Taylor Phaneuf

  Oct 7, 2025
  1.0
  I really hate to do this because I go here a lot, and I often feel bad for the women working because it's so busy sometimes and the people they have to deal with, but today I had the worst service ever and it was more than something I want to just let go. This morning there was a complete ogre working front register. First off, I walk in not ready to order and this was the first time there was no line at all. I'm assuming this person was a manager because it had a grey collard shirt and that made it even worse, but I'm standing practically at the coolers and they loudly say "what can I get you!?" A little bit louder and it would've been a full yell. (Keep in mind every word out their mouth was straight rude with attitude) so I look at them shocked and say "I wasn't ready to order yet but okay" and I just ordered my "safe" go to cause it can't get messed up which is the 6 dollar meal. She goes "well! Do you want it egg and cheese or bacon egg and cheese" which took me back cause its a bacon egg and cheese sandwich and if I didn't want bacon I wouldn't have asked... they usually just ask what Bread I want and as I go to say on croissant she's already saying "okay on a croissant and hot or iced" so again I stare for a second in disbelief why she's cutting me off and being so aggressive, and I then just go yeah and I order THE SAME COFFEE I DO EVERY TIME HOT. And I even confirm it's hot, and I order it, but because she kept trying to cut me off she couldn't get down how I was ordering it and I had to repeat it 3 times. The she finally finishes belittling me over breakfast and goes to make the coffee and guess what? It's iced. I hate iced coffee. And so I'm thinking how I just wanted to ignore it cause she rang it iced and I don't want to continue to deal with this person, but then I think back to how they just talked to me and how they were trying to rush me and so I say it was suppose to be hot. This woman really said "well I asked you and even confirmed it and you said iced but I guess I'll make it hot" now I'm not a confrontational person at all and I hate to be but I was so upset I had to defend myself and said "no actually I said hot, but you were rushing me and cutting me off. I get the same coffee all the time, you asked me and I said hot." And I'm still not speaking to this person even half as bad as they were speaking to me. But what really pissed me off was the manager who was on sandwiches who didn't say anything. I really hope she did when I left. I worked at dunks for years, I am so patient with those women at any dunks because I know how hard it gets, but I know a bad person when I smell one and she was stinking of misery. It was clear she didn't want to be there and was checked out, taking it out on customers. Let's say there is a .01 percent chance I said iced, even if , is that hot you talk to customers? Is that how you treat people? Cause usually I go "oops sorry I'll make that again" I know mistakes happen but it's about how you handle them. Idk if it was just me or if she talks like that to everyone, but if she is indeed a manager talking to even one person like that, her position seriously needs to be reconsidered.
• TR

  Tony Rozay

  Jun 13, 2021
  1.0
  Very rude staff. They also looked high as a jet liner. I repeated my small order of one medium hot coffee extra extra and two glazed donuts twice!! I know it's hard to get ppl back to work but c'mon they should drug test them at least

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