Dunkin'

3.7
392 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fall River, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
657 Pleasant St, Fall River, MA
02721, United States

Hours

Reviews

3.7
392 reviews
5 stars
191
4 stars
60
3 stars
42
2 stars
20
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of orders being taken incorrectly or with a lack of attentiveness.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders, including wrong items and modifications not being honored.

Cleanliness

While some customers praised the cleanliness of the location, others noted that the constant cleaning efforts were disruptive and unprofessional.

Atmosphere

The store's atmosphere was criticized for being unwelcoming, with reports of homeless individuals inside and a general feeling of discomfort among patrons.

Speed of Service

Customers experienced slow service at times, particularly in the drive-thru, with complaints about long wait times and inefficient staff.
  • DD
    Dennis
    1 day ago
    5.0
    I don't know about food at this location but as far as iced decaf coffee goes, I literally go out of my way from my home to go to this Dunkin' because 99.9% of the time it is brewed correctly, actually has taste and is strong, just the way I like it (I drink it black with no ice)! I hope this location continues to train new hires on the proper way to brew coffee and I will continue to make this my "go to" location! Also, when I order through the app, my order is always there waiting for me when I arrive and I have no wait, which is appreciated.
  • NR
    Nancy Rodriguez
    Aug 10, 2025
    5.0
    Good
  • RK
    Rhonde Kunz
    Jun 2, 2025
    4.0
    This Dunkin at Pleasant Street in Fall River is clean, great service, great selection, and they actually listen and usually get your order right!
  • CJ
    Cristal Johnson
    Aug 11, 2021
    1.0
    I have to agree with all the other comments on here. This Dunkin’ Donuts use to be the best in Fall River I’d drive further to go here. Since the new staff this place has been horrible. Orders always wrong and customer service is the absolute worst. Will be finding a new dunks.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Fall River, MA?

Dunkin' in Fall River, MA is open 24 hours a day, 7 days a week.

What breakfast and meal options does Dunkin' offer?

Dunkin' serves breakfast, brunch, and lunch with a variety of espresso, coffee, breakfast sandwiches, donuts, tea, and other premium beverages.