Dunkin'

3.7
396 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fall River, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
657 Pleasant St, Fall River, MA
02721, United States

Hours

Reviews

3.7
396 reviews
5 stars
194
4 stars
60
3 stars
42
2 stars
20
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, inattentive, and unprofessional.

Order Accuracy

Many customers reported frequent issues with incorrect orders, leading to dissatisfaction and frustration.

Cleanliness

While some customers appreciated the cleanliness of the location, others noted unprofessional cleaning practices that detracted from their dining experience.

Speed of Service

Several reviews mentioned slow service, particularly in the drive-thru, contributing to a negative overall experience.

Coffee Quality

Despite the negative feedback, some customers praised the quality of the coffee, indicating that it can be a highlight of their visits.
  • MS
    Michael Souza
    Jan 3, 2026
    5.0
    Night shift people very nice an fast service
  • JB
    james burke
    Dec 24, 2025
    5.0
    nice people fast service
  • IC
    Isaiah Ceparano
    Dec 13, 2025
    1.0
    The customer service here is ABYSMAL. Cashier was not at all paying attention to what was ordered. Manager had an attitude for having to give my friend a fork. My order was cold and incorrect and it was issue to get it made correctly. Never coming back here again.
  • DD
    Dennis
    Nov 23, 2025
    5.0
    I don't know about food at this location but as far as iced decaf coffee goes, I literally go out of my way from my home to go to this Dunkin' because 99.9% of the time it is brewed correctly, actually has taste and is strong, just the way I like it (I drink it black with no ice)! I hope this location continues to train new hires on the proper way to brew coffee and I will continue to make this my "go to" location! Also, when I order through the app, my order is always there waiting for me when I arrive and I have no wait, which is appreciated.
  • NR
    Nancy Rodriguez
    Aug 10, 2025
    5.0
    Good

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Fall River, MA?

Dunkin' in Fall River, MA is open 24 hours a day, 7 days a week.

What breakfast and meal options does Dunkin' offer?

Dunkin' serves breakfast, brunch, and lunch with a variety of espresso, coffee, breakfast sandwiches, donuts, tea, and other premium beverages.