Dunkin'

Reviews

• LF

  L F

  2 days ago
  5.0
  Our go-to Dunkin'. We live in the Highlands, right next to another Dunkin', and we go down the seven hills just for this Dunkin'! Years ago, this Dunkin' was in shambles—an absolute disaster. A young woman who used to work at the Dunkin' across from Rockland Trust became a manager and took over this Dunkin'. Let me tell you, whoever decided to put this woman in management made the right call. She should be praised for how she has turned this location around. I remember going in years ago on my way to work to get a coffee. She had just arrived at this location, so it was no fault of her own, but the poor thing was the one who had to deal with my wrath when I came back. I was so mad because it was the millionth time they had gotten my order wrong. I had driven all the way to work and had to come back, and I was so mad. I really told her I had just had it with this location. They'd never get anything right. You could tell she was really upset because her words were that it was just embarrassing and she really genuinely told me she was so sorry. Well, ever since that day, I've never had a problem again. I can honestly say I believe it's because she took over the location and became the manager. This Dunkn is incredible.They move quickly for the most part. They are accurate 99.9% of the time. I don't think I ever have to go back, ever because of an order issue. The woman at the front knows me by name and my dogs and my husband and puppies get so excited knowing they're seeing their Dunkn friends through the drive through so I always put the windows down so the pups can see their girls. Good service is really taken for granted these days and people have a tendency to just complain when something goes wrong but never praise people when they do a good job. I have to say that this crew and this location really deserves to be praised because they run a very smooth operation.They are always accurate.They are always friendly and this manager, wish I knew her name but she has been with dunkin' donuts for at least ten years, should really be acknowledged praised and paid for how well she has turned this dunkin'donut's location around. I drive my husband nuts because no matter where we are, I will make him drive to this location if we're going to Dunkn. Doesn't matter what part of the city we're in lol There's times i've even turned dunkn down if he tells me he's not going to the north main street location. This group is the best! We love you guys. Thank you for taking such good care of us! P.s. were pretty solid drive through people but on the few occassions weve gone inside its absolutely prestine! Always clean.
• KP

  Kerri-Jo Patterson

  Aug 3, 2025
  3.0
  The most miserable employees work here. They are visibly annoyed it’s hard to tolerate as a customer
• JJ

  Jasmin

  Jul 17, 2025
  4.0
  Fast and got my order correct
• KF

  Kathy Friggs

  Jun 22, 2025
  2.0
  The parking lot and drive thru are very cramped, long wait time
• BV

  Brianna Victoria

  Jun 15, 2025
  1.0
  Try to avoid this one if you can.

Frequently Asked Questions About Dunkin'