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Brand Certified

Chipotle Mexican Grill

3.2
(188 reviews)

Business Details

14 Plaza Way, Fairhaven, MA
02719, United States
(774) 425-5008

About

Mexican Restaurant
Chipotle Fairhaven is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
14 Plaza Way, Fairhaven, MA
02719, United States

Hours

Reviews

3.2
188 reviews
5 stars
73
4 stars
23
3 stars
13
2 stars
20
1 star
59

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted poor cleanliness, with dirty tables and trash overflowing in the dining area.

Food Quality

Customers reported inconsistent food quality, including overcooked meat, small portions, and items being out of stock.

Service Issues

Numerous complaints about slow service, incorrect orders, and unprofessional staff behavior were noted.

Atmosphere

The atmosphere was described as uninviting, with some customers feeling ignored by staff and experiencing chaotic service.

Management Concerns

Several reviews pointed to poor management and lack of training for staff, leading to ongoing operational issues.
  • AC
    Ashley C
    5 days ago
    2.0
    Food great! Over all appearance of the lobby.. distasteful! Food all over the tables, ice machine broken, drink area just a disaster. Trash so full it was on top of the trash.. all the time I sat in the store not one employee tended to the lobby area where ppl eat. UNTIL I said something.. and they found it funny, including the manager ! So I get why the store looks as it does… unacceptable!!!
  • MS
    Margarete Santiago
    Jan 29, 2026
    1.0
    Typically, I never have any issues with any of the chipotle locations. But today I ordered a vegetable bowl for myself and a burrito with beef for my daughter. After a few bites was chewing on something hard when I pulled it out of my mouth. It looked like a twig. A few bites later I’m chewing on the shell of an avocado, and then my daughter tells me that there’s barely any beef in her burrito. The fact that she only gets beef, rice, and cheese that means she is basically eating a rice and cheese burrito for $11. Mind you this was the only time that I actually left the tip on a pick up. It’s going to make me think twice about ordering from this location in the future.
  • CG
    Connor Green
    Jan 26, 2026
    1.0
    This place is an absolute joke. Not only has food quality gone down at chipotle but even the people they hire has worsened. Also, how is a Chipotle only taking online orders at any time? I’m in the restaurant, you have the food. Make me something to eat…
  • AA
    Adam Araujo
    Jan 7, 2026
    2.0
    Leaving your right door closed and watching your customers walk into it all day is not only dangerous and a fire hazard it's asking for a lawsuit if somebody walks into it hard enough.
  • SM
    Shawn MacBarron
    Oct 24, 2025
    4.0
    The food is delicious. Notuch atmosphere. But it's quiet enough. I guess it gets a lot more noise at certain times due to the local University's population visiting in groups.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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