McDonald's

3.8
2545 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
128 Broadway, Everett, MA
02149, United States

Hours

Reviews

3.8
2,545 reviews
5 stars
1,184
4 stars
487
3 stars
370
2 stars
142
1 star
362

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Service Speed

Customers frequently mentioned long wait times in both the drive-thru and at the counter, with some experiencing waits of over 30 minutes.

Staff Behavior

Several reviews highlighted rude or unprofessional behavior from staff, including dismissive attitudes and lack of assistance.

Cleanliness

Some customers praised the cleanliness of the location, noting it as one of the cleanest McDonald's they have visited.

Food Quality

Mixed feedback on food quality, with some customers receiving cold or poorly prepared items, while others enjoyed their meals.
  • AD
    Alex DesigTv
    4 days ago
    1.0
    The experience at this McDonald’s has become completely unacceptable. A large hot coffee with milk and sugar should not be a problem, yet at this location, it almost always is. I usually stop by early in the morning, between 4:00 a.m. and 5:00 a.m., using the drive-thru, since this McDonald’s operates 24/7. That makes it even more frustrating that at those hours—when there are no customers and the place is completely empty—they still take an excessive amount of time just to prepare a coffee. Today, November 20, 2025, was definitely the last straw. Once again, it took an unreasonable amount of time to prepare something as simple as a hot coffee with milk and sugar. What’s even more concerning is that this is not an isolated incident. On multiple occasions, they have taken far too long, even when there is not a single car ahead of me. I fully understand that delays can happen during busy hours or when there are customers. But this location tends to be slower when there is no one at all, which makes absolutely no sense from a professional standpoint. This repeated pattern shows poor organization, lack of efficiency, and no sense of urgency. As a frequent customer, I feel frustrated, dissatisfied, and disappointed. The level of service here is far below the standard that McDonald’s is expected to provide. I sincerely hope management takes serious action to correct these issues, because in its current state, this location falls short in every way.
  • NH
    nathanael haynes
    Oct 30, 2025
    1.0
    The food is CONSTANTLY, CONSTANTLY missing meals everytime we order. This time was for our 6yo. They really suck man. 4 out of 5 times this happens
  • SC
    Sarah Chansriharaj
    Oct 23, 2025
    5.0
    This McDonalds is way bigger than others and it has an elevator and stairs for more dining it is closed after 10pm and they still have a touch pad for the kids or adults ! The chairs are actually comfortable un like the others! They also have a T.V
  • GG
    Gino
    Oct 22, 2025
    1.0
    Waited in the drive thru stuck for literally 14 minutes, they should have told the problem customer to pull around so the rest of us could get our food, so then when we got our food and got back to the hotel, it was obviously cold. WASTE OF $20. The Owner should contact me for a refund!
  • JA
    Jennifer Avelar
    Oct 20, 2025
    1.0
    Today, Monday, October 20th. It was super awful. I arrived to pick up an order and they just ignored me. More customers arrived and they didn't answer me when I asked the people who were there that day. They were really bad, they were angry and in a very bad mood.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 128 Broadway, Everett, MA?

McDonald's at 128 Broadway is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery service?

Yes, McDonald's at 128 Broadway offers 24/7 delivery service with options including same-day and no-contact delivery.