Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
2,559 reviews
5 stars
1,191
4 stars
487
3 stars
373
2 stars
142
1 star
366
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, poor service, and incorrect orders, indicating a consistent problem with efficiency and staff training.
Food Quality
Several reviews mentioned subpar food quality, including missing items and poorly prepared meals, leading to dissatisfaction among customers.
Cleanliness and Environment
Despite service and food issues, many customers praised the cleanliness and pleasant atmosphere of the location.
Customer Experience
Mixed reviews on customer service, with some praising friendly staff while others reported rude behavior and lack of assistance.
- RCRobert Clifford6 days ago3.0I hate McDonald's except for breakfast and coffee
- JDJunysmar Dias DuarteJan 1, 20261.0I waited for over an hour in the drive-thru only to not be served. If you can't manage the establishment properly, just close it!
- EDElaine DieliceDec 18, 20255.0They make PERFECT ice-cream cone
- CSchris sargentDec 16, 20251.0bad food, bad service, save your money. don't believe me? look at every example that every other review for this location, or any McDonald's location. these are not coincidental. They can't "do better" but you can, go anywhere else!
- ADAlex DesigTvNov 20, 20251.0The experience at this McDonald’s has become completely unacceptable. A large hot coffee with milk and sugar should not be a problem, yet at this location, it almost always is. I usually stop by early in the morning, between 4:00 a.m. and 5:00 a.m., using the drive-thru, since this McDonald’s operates 24/7. That makes it even more frustrating that at those hours—when there are no customers and the place is completely empty—they still take an excessive amount of time just to prepare a coffee. Today, November 20, 2025, was definitely the last straw. Once again, it took an unreasonable amount of time to prepare something as simple as a hot coffee with milk and sugar. What’s even more concerning is that this is not an isolated incident. On multiple occasions, they have taken far too long, even when there is not a single car ahead of me. I fully understand that delays can happen during busy hours or when there are customers. But this location tends to be slower when there is no one at all, which makes absolutely no sense from a professional standpoint. This repeated pattern shows poor organization, lack of efficiency, and no sense of urgency. As a frequent customer, I feel frustrated, dissatisfied, and disappointed. The level of service here is far below the standard that McDonald’s is expected to provide. I sincerely hope management takes serious action to correct these issues, because in its current state, this location falls short in every way.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 128 Broadway, Everett, MA?
McDonald's at 128 Broadway is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery service?
Yes, McDonald's at 128 Broadway offers 24/7 delivery service with options including same-day and no-contact delivery.
Can I use the drive-through service at this McDonald's?
Yes, the drive-through is open 24/7 at this McDonald's location.
What mobile apps can I use to order from McDonald's at this location?
You can order using the McDonald's App available on both the Apple App Store and Google Play Store.
What payment options are accepted at McDonald's, 128 Broadway?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where can I find the full menu for McDonald's at 128 Broadway?
You can view the full menu online at McDonald's official website through their full menu page.
Does McDonald's at 128 Broadway provide any rewards program?
Yes, you can earn points for free food through MyMcDonald's Rewards program.
Which nearby transit station can help me reach McDonald's quickly?
The Everett MBTA station is nearby, providing convenient access to McDonald's at 128 Broadway for transit riders.
Are there any other dining options near McDonald's at 128 Broadway?
Yes, nearby options include Mike's Roast Beef, Herrera's Restaurant Sabor Centroamericano, Fortune Garden Chinese restaurant, and Wynn Boston Harbor with American cuisine and a park.
What nearby services or attractions can I visit after dining at McDonald's?
You can visit Fancy Nais and Spa for beauty services, or enjoy craft beers at Night Shift Brewing and Idle Hands Craft Ales, all located close to McDonald's.