Business Details
About
Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Location
Hours
Reviews
4.1
790 reviews
5 stars
429
4 stars
181
3 stars
80
2 stars
38
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, with staff being described as rude, indifferent, and unhelpful.
Store Cleanliness
While some customers noted the store was clean and well-organized, others reported issues with the restrooms and overall cleanliness, indicating a need for maintenance.
Product Quality
Several customers expressed dissatisfaction with the quality of perishable items, particularly meat and produce, citing instances of rancid products and spoilage.
Checkout Experience
Many customers complained about the self-checkout systems being overly sensitive and causing frustration, along with long wait times due to insufficient staffing at registers.
Pricing
Customers had mixed feelings about pricing, with some finding it reasonable while others considered it high compared to competitors.
- IAIngrid arveloDec 29, 20252.0The service with pick up order was good but the customer service representative named Blanca was rude and providing wrong information with kind of indifferent, she said currency exchange is not provided in the store, then I explain is done trough Western Union, the she said the system was down when she doesn’t even turned on the computer. Terrible service from her.
- AFAngela FerrerDec 3, 20255.0My go to grocery store
- BBBVNov 28, 20254.0Stop & Shop is decent their produce seems to be the best out of all the local supermarkets. I use them when I’m locally near them and don’t wanna go to big Y.
- F1Fw.patience___ 13Nov 3, 20251.0Brain the manager of this stop & shop will watch and follow you through the whole store all the way till check out just because he thinks you are stealing. He will make you feel uncomfortable with dirty looks and stares. I will from now on be spending my money across the street at the big Y where you feel welcomed.
- HPHonest personOct 30, 20251.0I usually like shopping at this Stop & Shop, but the restroom is in very poor condition and really needs maintenance. It’s unpleasant to see it like this — such a restroom feels disrespectful to customers. I hope the management takes action soon.
Frequently Asked Questions About Stop & Shop
What are the operating hours of Stop & Shop in East Longmeadow, MA?
Stop & Shop in East Longmeadow is open Monday through Saturday from 7:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 9:00 PM.
Does Stop & Shop offer delivery services?
Yes, Stop & Shop offers delivery services to customers.
What loyalty program does Stop & Shop offer and what are its benefits?
Stop & Shop offers the GO Rewards loyalty program which delivers personalized offers and allows customers to earn points redeemable for gas or groceries.
Can I shop online at Stop & Shop in East Longmeadow?
Yes, customers can shop online for delivery or pickup at Stop & Shop.
What community initiatives is Stop & Shop involved in?
Stop & Shop is committed to fighting hunger through its School Food Pantry Program, ensuring no student goes to school hungry.
What services are available at Stop & Shop in East Longmeadow?
Services at Stop & Shop include Peapod, SCAN IT! Mobile, RedBox, UPromise, A+ Bonus Bucks, Western Union, Order It!, Coinstar, and Citizen's Bank.
Are there any convenient services nearby for financial transactions?
Yes, nearby financial services include Coinstar Kiosk - Bitcoin ATM, Coinme currency exchange, Western Union money transfer, and Citizens Supermarket Branch bank.
What are some nearby health services near Stop & Shop?
Nearby health facilities include Gentle Dental East Longmeadow, Sonic Urgent Care, Aspen Dental, MyEyeDr., and doctor Kim McGillicuddy.
What fitness and recreational venues are close to Stop & Shop?
Nearby fitness venues include Orangetheory Fitness East Longmeadow and Pure Barre. For recreation, Painting with a Twist auditorium is also nearby.
What nearby places can I visit for entertainment and shopping after shopping at Stop & Shop?
You can visit Redbox for rentals, GameStop and Heritage Park Plaza - GameStop for video games, Dollar Tree for discount shopping, Party City for party supplies, and Edible Arrangements for gifts and florals.