CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread East Longmeadow is here with warmth and welcome. Panera Bread. Food as it should be.
While many customers enjoyed the food, there were consistent complaints about stale items, incorrect orders, and poor ingredient quality.
Customer Service
Service experiences varied widely; some staff were praised for their friendliness, while others were criticized for rudeness and lack of professionalism.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.
Cleanliness and Maintenance
There were mixed reviews regarding cleanliness, with some customers noting unsanitary conditions and others appreciating the overall environment.
Pricing Concerns
Many customers felt that the prices were too high for the portion sizes and quality of food received.
OV
Oreste Varela
Nov 8, 2025
5.0
Food you crave. Always delicious. Staff are professional, friendly and courteous. The manager, Marco (?), is the best!!
PB
Pat Burke
Oct 10, 2025
5.0
Easy to order. Plenty of parking. Order was out and ready for pickup on time. The orange scone and asiago bages were fresh and delicious.
AA
Afia AlJanabi
Oct 8, 2025
2.0
I ordered soup and salad ,the salad It was shriveled and old. Please do not give customers stale merchandise. I wish there was some oversight on this matter. We pay a sum of money to buy this food, and it is not our fault that your merchandise is spoiled and you sell it to us.
CW
Craig Watson
Oct 1, 2025
5.0
One bowl of chili and one of autumn squash soup. Both were terrific.
CC
Chang
Sep 25, 2025
3.0
Hopefully this reached to whom it may concern. I was emailed a survey, but I was unable to complete the survey but overall service with the staff. They’re pretty nice. I just don’t like the idea that the pastry the bread were out where flies can pitch on it. That’s very unsanitary that should be all be covered as we know it fly does leave droppings on your food so you should cover your food. Thank you.