Dunkin'

4.2
252 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve East Boston, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
34 William Kelly Square, East Boston, MA
02128, United States

Hours

Reviews

4.2
252 reviews
5 stars
153
4 stars
44
3 stars
22
2 stars
10
1 star
23

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported receiving incorrect orders and experiencing slow service, leading to frustration.

Staff Performance

Feedback on staff was mixed; while some praised friendly service, others noted rudeness and lack of training.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the bathrooms and food preparation areas.

Product Quality

Customers expressed dissatisfaction with the quality of food and drinks, mentioning stale items and incorrect preparation.

Positive Experiences

Despite the negative feedback, some customers enjoyed their visits, citing good coffee and efficient service during busy times.
  • AA
    André Aquino
    Oct 21, 2025
    1.0
    I tried many times, but I give up!! They never understand English, if you order by mobile they do your wrong order, if you order in person they give you a wrong order!!! TERRIBLE!!!
  • DH
    Dione Heavey
    Oct 17, 2025
    5.0
    Customer service A+++
  • VS
    Vye Souto
    Oct 16, 2025
    1.0
    Garbage service, good luck getting anything you actually ordered.
  • ST
    Stephen T
    Aug 17, 2025
    3.0
    Staff, isn't that friendelete on multiple politicians? They've served me the wrong order. Thank you. They leave expresso out for a long period of time and it don't matter whether you have a small meeting here or a lodge that you just put whatever they want in your coffee for espresso. Today today it's over 85° and I asked for a little bit of sink water and they gave me water out of a metal cup that had spoons in it that they were stirring coffee I with. The walk the water was cloudy and he wanted me to give it to my dog
  • YY
    Yknemoo
    Jun 24, 2025
    1.0
    I waited about 30 minutes for a regular ice coffee this woman barely had 3 online drinks done and the place was getting full everyone waiting for their drinks and foods She even made a drink wrong and my drink wrong

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in East Boston, MA?

Dunkin' East Boston is open every day from 4:00 AM to 9:00 PM for customers to enjoy their coffee and breakfast items.

Does Dunkin' East Boston offer delivery and curbside pickup services?

Yes, Dunkin' East Boston offers both delivery and curbside pickup services for customer convenience.