Wendy's

3.4
1052 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5 Arlington Street, Dracut, MA
01826, United States

Hours

Reviews

3.4
1,052 reviews
5 stars
348
4 stars
213
3 stars
193
2 stars
88
1 star
210

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Cleanliness

Many reviews highlighted the restaurant's lack of cleanliness, with dirty dining areas and unsanitary conditions noted frequently.

Food Quality

Customers expressed disappointment with the quality of food, mentioning cold items, incorrect orders, and overall decline in taste.

Customer Experience

While some customers praised friendly staff and good service, many others reported negative experiences, including rude interactions and lack of attention to orders.
  • KR
    kat rose
    Dec 7, 2025
    1.0
    this place sucks and should be closed down!!!!!!
  • BB
    Brendan Bartlett
    Nov 20, 2025
    1.0
    Horrible service. I’ve ordered door dash from this store twice and both times they forgot my signature sauce which I paid extra for. Employees don’t pay attention at all. Horrible
  • TL
    TheGain Life89
    Oct 19, 2025
    1.0
    This Wendy’s is truly neglected, always dirty, worst tasting food , workers have an attitude I rather dive 15 mins to another Wendy then go to the one that’s literally up the street from my house
  • BC
    Bryan Caravoulias
    Oct 18, 2025
    1.0
    This location recently started charging 50cents for a dipping sauce. Even if you order $20 worth of food, if they don’t deem your food dippable they will charge extra for the sauce. The greed on the owners part is absolutely atrocious. The customer should be offered a reasonable amount of sauce no matter what they order. The is store owner should be giving out more than just free sauce, should be more than greatful he still has people coming in with the run down look of the entire restaurant. Do better for your customers!!!
  • AW
    Ana Wehbe
    Oct 6, 2025
    5.0
    Amazing staff ! Always clean always fast

Frequently Asked Questions About Wendy's

Is Dracut Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's in Dracut?

The drive-thru at Wendy's in Dracut is open every day from 6:30 AM to 2:00 AM.