Dunkin'

3.8
973 reviews
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Business Details

456 Blue Hill Ave, Dorchester, MA
02121, United States
(617) 541-1911
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Dorchester, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
456 Blue Hill Ave, Dorchester, MA
02121, United States

Hours

Reviews

3.8
973 reviews
5 stars
467
4 stars
174
3 stars
124
2 stars
70
1 star
138

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and issues with order accuracy, particularly in the drive-thru.

Staff Attitude

There were numerous complaints about rude and unprofessional staff behavior, with some customers feeling dismissed or ignored.

Cleanliness and Environment

The location was described as unkempt and disorganized, with concerns about loitering and cleanliness in the dining area.

Product Quality

While some customers enjoyed the coffee and donuts, there were complaints about food quality, including items being served cold or incorrect.
  • MC
    Michael Chahwan
    Jan 1, 2026
    1.0
    Slowest drive thru of all time
  • FY
    fred yom
    Dec 25, 2025
    1.0
    Ive been going to this place since over 10 years. Back then it was calm, great customer service. Now These new people don't do their jobs. Their grumpy people who refuse to do any work. Whenever im going to pick up my order, This 6’6 person working their is always looking lost, looking so confused I have to tell lady to pick up my order. This is an other story. Another person who isn’t good at their job is that light skin hispanic lady with the glasses. Always has a grumpy even at others. Today I went to order my food and this is what actually made me wanna report.😭 She got my order wrong and I asked politely because all I really wanted is my food. She refused service and ignored me which annoyed me because I got an order which was wrong and nasty. Im talking about she gave me a bagel as a donut. Next she gave me a old fashioned which all I wanted was a glaze. 😂Jeez that lady really hates her job. Im not sure if she’s a manager or worker, but either she needs therapy or she needs to fired because this is actually messed up.
  • KK
    Kristy
    Dec 18, 2025
    3.0
    Excellent service at the drive-thru. However, very long wait. Hash browns burned to a crisp. I'll add pics. The sandwich smelled funky. . Oh well. Great . I took it back and went inside. I told him the eggs smelled fishy. And the hash browns were burnt and I left it there and I told them to keep the money. I don't want to refund. And I don't want a replacement. So I just wasted $6.42. the coffee was good.
  • TL
    Thomas Lockton
    Oct 26, 2025
    1.0
    Service was extremely backed up. No soap in the bathroom. My order took so long I just left
  • JP
    Joy De Palm
    Oct 9, 2025
    4.0
    It's clean and quick. I prefer the drive through, because I'm anti social 1 at thing in the morning.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Dorchester, MA?

Dunkin' at 456 Blue Hill Ave, Dorchester, MA is open Monday to Saturday from 5:00 AM to 9:00 PM and Sunday from 6:00 AM to 8:00 PM.

What holiday drinks are currently available at Dunkin' Dorchester?

During the holiday season, try Dunkin's new Cookie Butter Cloud Latte, along with the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, plus the Berry Sangria Refresher.