Dunkin'

Reviews

• SG

  samuel gerald

  Dec 31, 2025
  5.0
  Finally, we have a Dunkin’s that the neighborhood can love and appreciate customer service five stars much appreciated, putting love and care in the food not just throwing it together.
• MC

  Mariadeliz Cruz

  Dec 19, 2025
  1.0
  The lady didn’t want to give her name but she was short, asian with blonde hair. I just hope she doesn’t treat everyone this way. It was a super uncomfortable experience. I normally don’t leave reviews, but this was the first time I’ve experienced something like this. I came in to order a coffee and was not acknowledged by the employee working the front register during my visit on December 18th around 4pm. When I placed my order, she rolled her eyes and typed it in without speaking. After I paid with Apple Pay, she stared at the screen for an extended time and did not approve the payment until I asked if everything was okay. When I received my drink, it was missing the cold foam I paid for. I calmly asked if it could be added, and she repeatedly talked over me saying “next,” cutting me off mid-sentence. I was polite the entire time and honestly confused. Another employee eventually had to step in and help me, which made it seem like this wasn’t unfamiliar behavior. The cashier appeared very disengaged throughout the interaction, on top of being dismissive. I understand people have bad days, but being ignored and talked over multiple times is extremely rude and unprofessional. Customer service was absolutely horrible and honestly concerning.
• KS

  Katt Smith

  Nov 15, 2025
  1.0
  I have to be honest. They need customer service training up in there!! This is my 3rd time going there, and the doors locked,but they are open. I walked up to the -walk up window, and the Asian girl totally ignored me! She saw me try to open the door, and turned around! At the window, I waited. She made no eye contact at all. So I tapped on the glass. No response. No look. Nothing. I tapped again. I saw her making my Hash brown. So I yelled, "can I get my food!". She looked at me, grabbed my food, opened the window, and gave it to me. No good morning. No hello. No apology, no Nothing. Just a nasty attitude! I am still waiting for my coffee too. Mind you, this was a mobile order. It should've been ready! There was another black lady, she didn't speak. Just continued mopping. This is the 3rd time this happened, at this location. Customer service is important. Smile. Say hello. Good morning. Greet the people who keep you employed! Unbelievable. Yes. Customer service training is definitely needed.
• CQ

  Coats Of Quality

  Nov 10, 2025
  5.0
  Awesome place to be
• VG

  Victor Giang

  Nov 3, 2025
  1.0
  Terrible service and staff. A month ago I came by to pick up 1x Dozen of assorted and 1x Refreshers and 1x Shake Upon arrival everything was sold out and they could not give me a refund. Staff apparently don’t know how to refund. This is a franchise location so they don’t like giving refunds. Please be aware. District manager reached out to tell me to come in and she will comp me for my orders. I don’t go to Dunkin often and told her I just want a refund. She kept insisting to come in ands she will take care of me. I call the store and ask if I could pick it up. She couldn’t empathize with what happened and told me to wait for the district manager callback. She had terrible customer service and just told me to wait. Terrible business practices and service. Will not be going to this location. Don’t take my words for it. Read all the negative reviews this location has.

Frequently Asked Questions About Dunkin'