Dunkin'

3.5
313 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Devens, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10 Andrews Parkway, Devens, MA
01432, United States

Hours

Reviews

3.5
313 reviews
5 stars
117
4 stars
68
3 stars
45
2 stars
20
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some customers report friendly and helpful staff, while others describe rudeness and poor service.

Order Accuracy

Many customers experienced issues with incorrect orders, especially with mobile orders, leading to frustration.

Speed of Service

Service speed is a common complaint, with numerous reviews highlighting long wait times and slow service, particularly in the drive-thru.

Cleanliness and Stock

The cleanliness of the location and availability of menu items are frequently criticized, with reports of unsanitary conditions and being out of stock on popular items.

Overall Experience

While some customers enjoy their visits and the coffee, many express dissatisfaction with the overall management and operational efficiency of the store.
  • CC
    Chad Carr
    Nov 16, 2025
    1.0
    Food and drinks are made with excellence BUT their service sux 5am on Sunday supposed to be open but Instead of opening the door and or drive through we get started at with no response at door or window so they loose our daily coffee........... so so sad
  • KJ
    Kevin Jarvi
    Nov 11, 2025
    1.0
    Went through the drive-through, they got my order wrong, gave me the wrong change, never acknowledged me as a person even though I said thank you multiple times. I didn’t get any napkins or feel like a customer during my entire experience.
  • TD
    Tyler Dixon
    Oct 24, 2025
    1.0
    Waist of time, went over and they were closed at 6 a.m
  • MK
    Mila Katus
    Sep 11, 2025
    1.0
    If you want to waste your money, this is the place to go!!!! I really try to avoid coming to this location. But sometimes life forces me to stop here. And every time I do I remind myself why I don’t come here. The customer service is awful. They are rude. No matter who is working or what time it is. They simply can’t be bothered with your order. Teeth sucking and all. Not one of them can make a decent Coffee. Again, doesn’t matter what time, or who is making it. It’s awful EVERY TIME. It’s almost a guarantee I have to have them remake it. And still doesn’t fix the problem. Just such a waste of money especially when I’m paying $8+ for one coffee. Don’t waste your time or money
  • HN
    Hud Nix
    Sep 5, 2025
    5.0
    Great coffee, friendly employees

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Devens, MA?

Dunkin' in Devens, MA is open daily from 5:00 AM to 7:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.