CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Dedham is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported poor service, including rude staff interactions and long wait times, particularly in the drive-thru.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and lack of attention to detail in fulfilling requests.
Food Quality
While some customers praised specific menu items like soups and salads, others complained about food being cold, poorly prepared, or not fresh.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and restrooms, indicating a need for better maintenance.
Staffing Issues
Numerous comments pointed to understaffing and inefficiency, leading to slow service and disorganization.
JB
joelle Bachalany
3 days ago
1.0
I pre-ordered to pick up by drive threw waitied more then 45 min at the parking lot and i had to cancel ly order they told le I will get a refund since i havnt been delivered any products it s been 4 lonths till now and even after calling their customer service no oen called back they owe me 47$ and still not
I even had to pass with my daughter last week, same thing we had to wait more then 30 lin for an order that been ready for pick up the waiter was very impolite...still waiting fir my refund which i paid for product that i never received
NW
Natty M. Wong
3 days ago
5.0
The food come so fast. The prep crew work so professional. There are plenty of seats. Atmosphere very cozy here.
DB
Dennis Breyt
Dec 29, 2025
5.0
Friendly and fast service every time I been there over the past few years.
SC
Shantae Civil
Dec 23, 2025
1.0
Called for a catering order was prepared to spend $1000 and was given an attitude. So I went someplace else. Great job losing out on $
QG
Queen Prema Gordon
Dec 6, 2025
3.0
The sandwiches are good however it's more bread than filling.