Chipotle Mexican Grill

Reviews

• DS

  David Spector

  1 day ago
  2.0
  Up until January 2026 I had never been to a Chipotle's restaurant; never gave it a thought. But when the Concord, MA location opened up I thought I'd give it a try. The first time was horrendous; a very long lunch line, few people behind the counter working, a really messy seating area with trash and garbage everywhere, and when I got to the front of the line to order all the food was being scraped out of empty pans and put into my "bowl." Okay, I thought, the place just opened up, I'll give them a pass until they get the bugs worked out. I went back a few weeks ago (late February) and it hadn't changed. Long lines, kids behind the counter with a deer-in-the-headlights look trying to feed the crowds, empty food pans, trash all over the dining room, and the food was almost passable, but not really. I've had it; gave them two chances to perform but they failed miserably on both attempts. Why do people like this place?? There are so many other local places to get good, inexpensive Mexican food without the hassle! I'll never go back.
• SM

  Shawna McMullen

  6 days ago
  1.0
  This is probably my third time going to this new location and I've tried to give it a chance. Last time I ordered a burrito bowl everything was slapped together and when I opened it it just looked like somebody had shaken it and presented it. The next time I went I ordered ahead of time and went at the exact time of my order should be ready and ended up standing in the restaurant another half hour. I tried to get someone's attention but it was very busy and no one acknowledged me. When I went today at 1:30 to pick up my burrito bowl, the cafeteria was a mess! The windows are dirty the trash bins are all full and where you go get a drink, there are straw wrappers all over the place and not to mention the tables are dirty. I'm pretty sure they opened at 11:00 and why are the trash bins all full they probably weren't taken out the night before at the end of the day. This place is just disgraceful. I've seen so many poor reviews and I can't believe nobody has been spoken to yet or been trained properly.
• EH

  Eric Hsieh

  Feb 26, 2026
  5.0
  honestly i was disappointed when i ordered from there for the first time. many things were out that were not indicated on the app, and i had to go thru a cumbersome redeem code process. but i paid a second visit and it really redeemed itself for me. food was great, everything was there, and services were excellent. rating it higher cuz i appreciate their correction of service and would hate to see finally a local chipotle being rated so low if they're indeed improving
• LR

  Liam Reardon

  Feb 24, 2026
  1.0
  Food is always good, but there’s like 10 people waiting in the mobile order line and I kid you not there is one person working the food while the other lady is cleaning the tables. I’m sorry but that is heinous.
• AJ

  Austin Jackson

  Feb 11, 2026
  2.0
  I’m still waiting for my order - 30 minutes after the app said it would be ready. No way to cancel since I already paid. The online “help” asks for a confirmation number, which the app doesn’t provide. They’ve definitely mastered the feel of a RMV up in here.

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