Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than . Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
2.8
157 reviews
5 stars
59
4 stars
7
3 stars
6
2 stars
6
1 star
79
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with the food being cold, undercooked, or lacking flavor, with some describing it as greasy or over-seasoned.
Customer Service
Numerous reviews highlighted poor customer service, including long wait times, incorrect orders, and unprofessional staff behavior.
Cleanliness
Several customers noted that the establishment was dirty, with trash and unsanitary conditions affecting their dining experience.
Atmosphere
The location is described as small and cramped, making it uncomfortable for dining in, with many recommending takeout instead.
Mixed Experiences
While some customers enjoyed their meals and praised the staff, the overall sentiment was largely negative, with many stating they would not return.
- KWKrystin Woodard1 day ago5.0I recently ordered carryout from Wingstop in Chicopee, and everything hit the spot. I got the 5-piece crispy tender combo with Louisiana Voodoo fries, ranch, and a mix of Hot Honey Rub and Hickory Smoked BBQ. The tenders were hot, crispy, and well seasoned, and the sauce flavors were on point, the Hot Honey Rub had the perfect sweet heat, and the Hickory Smoked BBQ was rich and flavorful. The Louisiana Voodoo fries were fresh, seasoned well, and paired perfectly with the ranch. My order was ready quickly, packaged neatly, and exactly how I ordered it. Great food, fast service, and consistent quality. Definitely coming back, and I’d love an invite to the next media event.
- EHEmmett Holland3 days ago1.0The manager was cool. Nothing wrong with the service. The problem is the food. Why are the "boneless wings" smaller than McDonald's chicken nuggets? Also, they just straight up taste like pre-made boxed microwaved stuff from Walmart, completely bland and practically tasteless, definitely unsatisfying. Also, not enough sauce by any means, the "boneless wings" (read as Popcorn Chicken) looked like someone took a squeeze bottle and dropped a single line over the tiny pile of chicken. Their "Atomic" and "Mango Habenero" wings? I can't tell which one is which, probably because they tasted nothing like I was expecting, and there was no spiciness to them at all despite being at the top of the spice meter. Maybe all due to lack of sauce? Also, their app is completely screwed up. Shows 70 Cent boneless wings (not even worth 70 cents), then charges $25.99 for a 20 pack (should have been $14). It also didn't show the special flavor they had. Additionally, they don't have free sauce, or free "veggie sticks". You have to pay for an order of celery and carrot sticks, and each small cup of ranch or blue cheese is a whopping $1.49. Absolutely ridiculous. Talk about nickel and diming. They want a million dollars in exchange for not much. First time at Wingstop, last time at Wingstop. Edit: Owner account didn't give me any number to reach out at.
- AFAribella Febus5 days ago5.0Place a little small but food is really good and the workers are always so kind
- MDMatthew DowlingDec 18, 20251.0I left a review the first week that this location opened up. It was a decent experience compared to recent Wing Stops I visited in Hartford, where I thought I was going to get shanked in the cashier line. At first, the food quality was good and the customer service was pleasant, and I was met with smiling and polite employees. The last two visits I made here they have somehow regressed the entire way down the toilet. The lobby was dirty, there were loud obnoxious guests in the lobby yelling back-and-forth to their friends working inside, and when I was trying to place my order the employee was playing on her phone with a plastic straw hanging out of her mouth. Instead of taking my order she was yelling around me to others in the lobby to “Get her damn Lemonade.” I understand it is Wingstop, but for dear lord’s sake have some self respect. I feel bad for any person or restaurant group that has to hire employees in western Massachusetts. Anyway, this place needs to clean up its act before I would step foot inside again.
- WWwillieDec 10, 20251.0These employees are absolutely incompetent. Never pick up the phone (sometimes hanging up when I've tried calling), my drinks are always full of ice, and half the time they forget toppings or condiments. Absolutely pathetic, as a wingstop demon dont come to this location. These people do not deserve the paycheck for how little they care.
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What are the operating hours for Wingstop in Chicopee, MA?
Wingstop in Chicopee is open daily from 10:30 AM to 1:00 AM for pickup, delivery, and takeout services.
Does Wingstop offer delivery and pickup options?
Yes, Wingstop offers in-store pickup, delivery including same-day and no-contact delivery options.
Where is Wingstop located in Chicopee?
Wingstop is located at 601 Memorial Dr., Unit 16, Chicopee, MA 01020, United States.
Can I order Wingstop wings through a mobile app?
Yes, you can order through the Wingstop app available on both the Apple App Store and Google Play Store.
What types of wings and flavors does Wingstop offer?
Wingstop offers classic, boneless wings and tenders with over 11 iconic flavors including Lemon Pepper and Original Hot.
What payment options are accepted at Wingstop in Chicopee?
They accept American Express, Discover, MasterCard, and Visa cards.
Is there a drive-through service available at this Wingstop location?
No, the drive-through service is closed every day at this Wingstop location.
How can nearby places like Panera Bread help when visiting Wingstop?
If you are visiting Wingstop, you can enjoy a coffee or bakery item at nearby Panera Bread either before or after your meal. This makes for a convenient spot to meet friends or grab refreshments.
Are there any nearby electronics or mobile phone stores near Wingstop in Chicopee?
Yes, nearby stores like Verizon Authorized Retailer - Wireless Zone, Wireless Zone, Verizon, and AT&T Store are close by, making it easy to manage your tech needs before or after dining at Wingstop.
What other dining options are available near Wingstop in Chicopee?
Nearby dining options include Papa Gino's for pizza, Moe's Southwest Grill for Mexican food, and McDonald's for fast food burgers.