Stop & Shop

4.2
1113 reviews

About

Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
672 Memorial Drive, Chicopee, MA
01020, United States

Hours

Reviews

4.2
1,113 reviews
5 stars
607
4 stars
293
3 stars
143
2 stars
23
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff is generally friendly and helpful, with many positive mentions of cashiers and pharmacy employees.

Cleanliness

The store is consistently noted for being clean and well-organized.

Product Quality

Mixed feedback on product quality, particularly in the produce and meat departments, with some customers reporting issues with freshness.

Pricing

Prices are perceived as high by some customers, although many appreciate the sales and discounts available.

Self-Checkout Issues

The self-checkout system received negative feedback, with complaints about its usability and staff attitudes.
  • L4
    leo Labonte 407
    Nov 24, 2025
    5.0
    Good sized store with friendly staff. Always friendly cashiers and floor help will ask if you look confused.
  • FD
    Frederica DeZess
    Sep 17, 2025
    5.0
    Everything's was where I looked, when I asked some one theywere in the general area. All is good. Store was clean and neat. I am always impressed by the cleanliness of this store
  • JK
    Jessica Klosek
    Sep 12, 2025
    5.0
    Quick shopping trip and luck had me hit sales on every item I needed! Yay!!
  • JW
    james whalley
    Sep 8, 2025
    5.0
    Went through register one; a few days ago Amazing service!!And the bagger was very helpful.I belive the team was Christie and Brooke.They even doubled bagged my grocries!!!My son became a little restless what a great team to keep him entertained while I continued to place my items on the belt.Kudos to the girls
  • KR
    Kristy R
    Aug 5, 2025
    4.0
    Stop & Shop I feel has way more variety than big white. Not only do they carry different items, but they carry larger sizes in some of the items which is much more convenient. The only thing I don’t like about this particular Stop & Shop is they don’t have a super bar or a prepared hot foods section which I don’t usually use, but that could be a down side for people. Other than that, the store is generally stocked up pretty good. I’m not crazy about their produce and I haven’t been in several years. Their food goes back really quick and sometimes you’ll see mold on the fruit in the Store. But when you bring it home and it molds a few days before the expiration date or even on the expiration date, it makes me mad. I end up throwing a lot of food away that way, but I think that’s just a common theme with a lot of stores nowadays. They do have a gas station at this Stop & Shop and if you do your shopping right, you can really rack up on the points and get up to $1.50 off every gallon of gas, which I do quite often.

Frequently Asked Questions About Stop & Shop

What are the operating hours of Stop & Shop in Chicopee, MA?

Stop & Shop in Chicopee is open Monday to Saturday from 7:00 AM to 10:00 PM and on Sunday from 7:00 AM to 9:00 PM.

Does Stop & Shop offer delivery services?

Yes, Stop & Shop offers delivery services for customer convenience.