CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Chicopee is here with warmth and welcome. Panera Bread. Food as it should be.
yo recojo comida con la aplicación dordash y ahí trabaja por la mañana una manager morena que es una malcriada no sabe tratar a sus clientes da la comida con actitud siempre tiene la cara monta y de verdad deberían votarla no sabe trabaja con el público si sigue así con esa mala actidud ese panera bread va a cerrar porque la gente no quiere ir a comer ahí por esa morena tan mala y después la ponen de maneger espero que tomen acción con ella por favor gracias
KP
Krissy Pelletier
Feb 6, 2026
1.0
Absolutely terrible costumer service from the woman making drinks and coffee on 2/6/26 around 12:30. Completely ignored, no greeting, no eye contact. After about 5 mins of just standing there being ignored I finally speak up and ask about my pick up order (app said it was ready 10 mins ago) .. she cut me off mid sentence to explain how she’s too busy to help me. She then proceeded to tell me I was yelling at her??? I never raised my voice. Really leaves a terrible impression on this establishment. Sucks because I order from here often. I won’t be back.
JF
Jocelyn Figueroa
Feb 3, 2026
1.0
Just walked out of Panera at noon on a Tuesday and it was a terrible experience. First, the tables weren't clean. There were crumbs everywhere. Second, the staff was louder than the customers. I was working on my laptop and kept hearing a loud staff member shouting "you don't hear me? You don't hear me?" To her coworker before laughing loudly. No one was laughing with her. Then, when I got my meal, they didn't include my medium coffee. When I walked up to the loud staff member and said "excuse me?" She made a big sigh, "mumbled" under her breath (I put "mumbled" in quotations because her mumbling voice can fill a room), before asking how she could help. She didn't believe that I ordered a drink. She took me to the rest of the staff where they all proceeded to have a staff meeting about whether I paid for a drink or not, barely looking through their order history even though I gave them my name and my order. When they finally handed me a cup (a size small even though I paid for a medium), the loud staff member shouted "you're welcome!" As if I should be thankful for getting a size smaller drink than I paid for. When I walked away (about three steps away, mind you), Loud Staff Member started talking about me to her coworkers - for the entire restaurant to hear.
RL
Robbin LaMorder
Jan 22, 2026
5.0
Great food cashier was a sweetheart always a pleasure to go there
AA
Acceptance Account
Dec 23, 2025
2.0
Overpriced but worse than that, the portion size was pathetic.
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