McDonald's

3.6
969 reviews
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Business Details

639 Memorial Drive, Chicopee, MA
01020, United States
(413) 593-3110
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
639 Memorial Drive, Chicopee, MA
01020, United States

Hours

Reviews

3.7
955 reviews
5 stars
404
4 stars
193
3 stars
148
2 stars
72
1 star
138

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some praised friendly staff while others reported rude or unhelpful interactions.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration.

Cleanliness

Several reviews highlighted poor cleanliness, particularly in the bathrooms and dining area.

Food Quality

Customers expressed dissatisfaction with food quality, citing cold or poorly prepared items.

Wait Times

Long wait times for orders, both in drive-thru and dine-in, were frequently mentioned as a significant issue.
  • JF
    Joshua Flores
    Dec 26, 2025
    4.0
    I wasn't satisfied with my order sitting there for so long. So I asked if it was possible to get a freshly made one order and they told me I wasn't a problem a made me a new order. Great customer service.
  • MB
    Marion Bronner
    Dec 21, 2025
    2.0
    Had to wait longer than normal for drive through. Once on the road we discovered that over half our order was missing and the food we received was ice cold.
  • CM
    Craig M
    Dec 12, 2025
    1.0
    I stopped at this McDonald’s on 12/6, approximately 7:30pm. I ordered a hot coffee. There was no coffee made, so the lovely lady pulled me forward to the second pick up window and told me it would be out in three minutes, hot and fresh. Wonderful. 15 minutes later, no hot and fresh coffee. I parked my car and went inside. There were 4 crew members chatting in back, tucked away from counter. I had to lean in and say hello. All four looked at me. Didn’t say a word. Went back to chatting. One of the crew people chatting had a head band with 21 on it, so I assume it was her 21st birthday. Happy birthday to her but no one was helping me. So I had to yell back there for a coffee, which was made and just sitting there. One of the other crew walked it over and gave it to me. Didn’t apologize for the confusion, didn’t say have a good night. Didn’t say anything. Just gave me the coffee and went back to chat. So there it is. Not a great customer service experience at this McDonald’s. Fair warning.
  • DS
    Denise Shaikh
    Dec 2, 2025
    5.0
    Drive thru no issues very pleasant for a change
  • NM
    Noah Messer
    Nov 23, 2025
    2.0
    Looks like someone clogged the toliet and it overflowed all over the bathroom. No straws or lids available
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 639 Memorial Drive in Chicopee, MA?

McDonald's is open daily from 5:00 AM to 11:00 PM except on Fridays, Saturdays, and Thursdays when the hours extend to 2:00 AM for drive-through service.

Does McDonald's offer delivery and pickup options?

Yes, McDonald's provides delivery, curbside pickup, same-day delivery, and no-contact delivery services.