Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
763 reviews
5 stars
242
4 stars
158
3 stars
119
2 stars
78
1 star
166
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 20 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, leading to significant customer dissatisfaction.
Cleanliness
While some customers noted the restaurant was clean, others reported dirty tables and unsanitary conditions, indicating inconsistency in maintenance.
Staff Attitude
Feedback on staff behavior was mixed; some customers praised friendly service, while others experienced rudeness and lack of attention.
Food Quality
Several reviews mentioned issues with food quality, including stale buns, cold fries, and poorly prepared items, affecting overall satisfaction.
- FDFrederica DeZessNov 7, 20253.0The floors and very greasy! The lady's bathroom smells nasty like sewage. It does not matter the time of day it always smells bad! I no longer use the restroom or eat there. The smell is out in the dining area near the rest rooms. The music is ridiculous loud.
- NDNate DeyoOct 21, 20251.0Cold stale buns on MC chicken and big Mac.. No salt on fries. No mayo on MC chicken. Apparently they now put tomato on the MC chicken. No napkins. No receipt. 16 minutes in drive thru with 4 cars ahead of me after using app. Total garbage. Do better!
- JPJenn PesquiraOct 18, 20252.0Typically takes too long to be served after you order. There's unfortunately only ever a handful of workers and long lines at peak times. It could be better but will do in a pinch.
- AAasher asherOct 16, 20251.0It was literally the worst McDonald’s I have ever been two they made me pull up to a spot to have their “system say they did a good job with each person!” I hated every moment of this and how inconvenient and unbelievable.
- CDCarolina DavisOct 16, 20251.0Went thru the drive thru my son ordered the $6 mcdouble meal no onions, the chicken nugget box was filled with something that looked like ketchup with no nuggets!!! And they made the burger wrong! It was pretty gross and we didn't end up eating that night c that was all the $ I had and we live far away.
Frequently Asked Questions About McDonald's
What are the opening hours of McDonald's in Chicopee, MA?
McDonald's in Chicopee, MA is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Thursday, Friday, and Saturday deliveries.
Does the McDonald's at 350 Burnett Rd offer drive-thru service?
Yes, this McDonald's location has a drive-thru service available with hours matching the restaurant's opening times.
Can I order McDonald's delivery and what are the delivery hours?
Yes, McDonald's offers delivery services including same-day and no-contact delivery. Delivery hours are from 5:00 AM to 11:00 PM on most days and until midnight Thursday to Saturday.
What payment options are accepted at McDonald's on Burnett Rd?
This location accepts various payment methods including American Express, Visa, MasterCard, Discover, Apple Pay, Android Pay, and cash.
How can I order McDonald's using a mobile app?
You can order through the McDonald's App available on the Apple App Store and Google Play Store, or by using the quick ordering links provided.
What types of services does this McDonald's location offer?
McDonald's at this location offers Drive-Thru, Mobile Ordering, McDelivery, Mobile Offers, Gift Cards, and WiFi services.
Which fast food restaurants are located near this McDonald's in Chicopee?
Nearby fast food options include Chester's Chicken and Subway, providing chicken and sandwich meals respectively.
What other dining options are near McDonald's on Burnett Rd?
Fifties Diner, a classic American-style diner offering burgers, is located nearby, along with Dunkin' for coffee and donuts.
Where can I find fuel or convenience stores close to McDonald's at 350 Burnett Rd?
Pride Stores and Pride 631 gas stations are close by, offering fueling services and convenience store shopping including a liquor store at Pride 631.
Are there entertainment or relaxation venues near McDonald's in Chicopee?
Yes, AMF Chicopee Lanes and Bowlero offer bowling and arcade entertainment, while Serenity Salon & Spa and Studio S. Salon and Spa provide beauty and massage services nearby.