Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
771 reviews
5 stars
242
4 stars
160
3 stars
119
2 stars
81
1 star
169
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Several customers noted that the restaurant was clean, but others reported dirty bathrooms and tables.
Service Speed
Many reviews highlighted slow service, with long wait times in both the drive-thru and inside the restaurant.
Order Accuracy
Numerous customers experienced issues with incorrect orders and missing items.
Customer Service
Feedback on staff behavior was mixed, with some praising friendly service while others reported rudeness and poor customer interaction.
- D: D1 day ago1.0This is gotta be the worst McDonald’s I’ve ever been to in my life. Absolutely nobody in the drive-through and I had to wait 15 minutes for someone to answer the drive-through speaker on top of that when I receive my food it was absolutely disgusting. Bread was still food was cold fries were cold in the soda machine tasted like water mix with cola. It was absolutely disgusting and I will never ever be back here. This place needs to be shut down.
- SDShalina Dawson3 days ago2.0Its called fast food for a reason but a majority of times you order and your told to pull forward and wait about 5-10 mins for then to bring it out. Ive never made a post before today but having to pull forwsrd for small fries and plain double cheeseburger seems absolutly insane to me. Dont take more orders if backed up enough you need multiple people to pull forward. You willing killing your public view on your service.
- CRCorina Rivas6 days ago2.0Slowest mcd in the area for drive through. Usually have to say “hello” a couple times before being told they’ll be right with you, and even then you’ll have to remind them you’re waiting in line.
- JZJudy ZinkDec 4, 20252.0Bathrooms were disgusting! Looked like they hadn't been cleaned in a long time. I decided to take my food to go after seeing them, afraid of how dirty the tables might be.
- JDJonathan delgadoNov 30, 20251.0This place sucks and Is slow and the workers are rude and need to be retrained on customer service and when asking for a Cup holder the manager was all upset ridiculous
Frequently Asked Questions About McDonald's
What are the opening hours of McDonald's in Chicopee, MA?
McDonald's in Chicopee, MA is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Thursday, Friday, and Saturday deliveries.
Does the McDonald's at 350 Burnett Rd offer drive-thru service?
Yes, this McDonald's location has a drive-thru service available with hours matching the restaurant's opening times.
Can I order McDonald's delivery and what are the delivery hours?
Yes, McDonald's offers delivery services including same-day and no-contact delivery. Delivery hours are from 5:00 AM to 11:00 PM on most days and until midnight Thursday to Saturday.
What payment options are accepted at McDonald's on Burnett Rd?
This location accepts various payment methods including American Express, Visa, MasterCard, Discover, Apple Pay, Android Pay, and cash.
How can I order McDonald's using a mobile app?
You can order through the McDonald's App available on the Apple App Store and Google Play Store, or by using the quick ordering links provided.
What types of services does this McDonald's location offer?
McDonald's at this location offers Drive-Thru, Mobile Ordering, McDelivery, Mobile Offers, Gift Cards, and WiFi services.
Which fast food restaurants are located near this McDonald's in Chicopee?
Nearby fast food options include Chester's Chicken and Subway, providing chicken and sandwich meals respectively.
What other dining options are near McDonald's on Burnett Rd?
Fifties Diner, a classic American-style diner offering burgers, is located nearby, along with Dunkin' for coffee and donuts.
Where can I find fuel or convenience stores close to McDonald's at 350 Burnett Rd?
Pride Stores and Pride 631 gas stations are close by, offering fueling services and convenience store shopping including a liquor store at Pride 631.
Are there entertainment or relaxation venues near McDonald's in Chicopee?
Yes, AMF Chicopee Lanes and Bowlero offer bowling and arcade entertainment, while Serenity Salon & Spa and Studio S. Salon and Spa provide beauty and massage services nearby.